Adult Services Assistant

Position Title: Adult Services Assistant

Supervisor’s Title: Adult Services Manager  FLSA Status: Part Time, Hourly, position will require some evening and weekend availability

Job Classification & Pay Range: Library Assistant I, $16.00 to $25.50 per hour, beginning at or near bottom of range

                                                                                                                                                                                           

Purpose

To provide welcoming customer service to library patrons, duties include assisting with digital resources, locating and checking out books and other library materials, using the printer and copier, sending faxes, registering for library programs and room bookings, assisting with placing holds and interlibrary loan requests, answering questions about library services and resources, and performing other customer service tasks as needed.

Essential Functions and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Check in and check out library materials for patrons
• Answer phone calls and transfer them to the appropriate departments
• Deliver items to patrons through the curbside pickup service
• Sort materials for shelving, mending, and inspection
• Shelve materials and perform shelf reading as needed
• Use the library’s online catalog to help patrons locate items
• Assist patrons with public computers and basic technology questions
• Support patrons with printing, copying, scanning, and faxing
• Place holds and submit interlibrary loan requests for patrons
• Assist with opening and closing procedures as needed
• Support collection development activities as assigned
• Perform other duties as assigned

Education and/or Experience

To perform this job successfully, an individual must have the following education and/or experience:

• High school diploma or equivalent required
• Previous library experience or customer service experience in combination with knowledge of libraries preferred

Knowledge, Skills, and Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Customer Service:

Friendly and hospitable treatment of all library patrons, striving to make patrons feel welcome and find the resources they need

• Teamwork:

Able to establish and maintain effective working relationships with fellow staff members

• Communications and Media:

Able to communicate proficiently in spoken and written English, via email, phone, and in-person

• Adaptability:

Demonstrates resilience in adapting to changes in work routines and expectations

• Image:

Presents a professional image in appearance and demeanor

• Technical:

Capable of using computers, multi-line phones, printers and copiers, and quickly mastering the necessary software and apps for library operations

Physical Demands

The employee frequently is required to:

• Push and pull carts of library materials
• Lift boxes of library materials weighing approximately 30 pounds
• Walk and stand for extended periods of time, up to two hours at a time
• Use hands and fingers to operate computers and phones
• Grab repeatedly with hands to move items from one location to another
• Communicate verbally