Advanced AV Technology Support Analyst

Advanced AV Technology Support Analyst
The Advanced AV Technology Support Analyst is responsible for enterprise-level administration, governance, optimization, and lifecycle management of Unified Communications as a Service (UCaaS) and audiovisual collaboration platforms. This role serves as the technical admin of cloud collaboration services, collaboration device ecosystems, monitoring platforms, analytics programs, and operational performance reporting.

The position drives a frictionless associate experience by proactively managing platform health, identifying service improvement opportunities, leading operational initiatives, and partnering across Workplace Experience, Network Engineering, Cybersecurity, Digital Workplace, and vendor organizations. The analyst acts as a senior escalation point for complex technical issues while providing strategic recommendations that improve reliability, usability, adoption, and operational efficiency.

Key Responsibilities and Duties

Enterprise UCaaS Platform Administration

• Administer enterprise collaboration platforms including Zoom, Microsoft Teams interoperability services, webinars, workspace systems, digital signage, and emerging collaboration technologies.
• Manage tenant-wide configuration, governance controls, feature enablement, licensing, and platform standards.
• Support enterprise integrations involving SSO, MFA, calendar systems, room resources, and collaboration applications.
• Monitor platform settings to ensure consistency, security, and operational stability.
• Provides a high level of customer service while working in a fast paced dynamic complex environment.
• Provides reporting and analytics for day to day work and projects.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 2+ Years Required; 3+ Years Preferred

Physical Requirements

• Physical Requirements: Heavy Work

Career Level
6IC

Required Skills

• 2+ years work experience

Preferred Skills

• Experience working with AV products/platforms
• Experience with hardware management
• Experience working enterprise system administration
• Experience working with enterprise deployments

Related SkillsAdaptability, Business Process Improvement, Cloud Platforms, Collaboration, Communication, Continuous Improvement Mindset, Digital Savviness, Executive Presence, Innovation, Organizational Savviness, Problem Solving, Relationship Management, Service Delivery, System Administration, Technical Support, Technology Solutions, Technology Systems

Anticipated Posting End Date:

2026-11-18Base Pay Range: $29.57/hr - $41.92/hr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

_____________________________________________________________________________________________________

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.