Advanced Medical Support Assistant

Benefits:

• 401(k)
• Employee discounts
• Paid time off

Job Title: Advanced Medical Support Assistant (AMSA)
Location: Dayton, Ohio

Type: Full-time

Work Setting: Onsite
Schedule: Monday–Friday, generally between 8:00 AM and 4:30 PM

Job Description:

Position Overview

We are seeking an experienced Advanced Medical Support Assistant (AMSA) to support primary care operations and provide administrative and patient-support services within a healthcare environment.

The AMSA serves as an important member of the patient care team and works collaboratively with clinical and administrative staff to ensure efficient patient scheduling, communication, and daily clinic operations.

Key Responsibilities

• Provide professional receptionist and customer service support to patients and families.
• Schedule and manage patient appointments for one or more clinics or units.
• Adjust appointment times, dates, and locations when necessary to support clinic access and staffing needs.
• Coordinate patient scheduling and assist with transferring patients to other healthcare providers when required.
• Manage administrative and non-clinical activities for the primary care team.
• Track and follow up on patient-related tasks and activities from initiation through completion.
• Screen and respond to telephone calls, determine the nature of requests, and provide appropriate information.
• Verify and update patient demographic information during check-in or telephone interactions.
• Collect, scan, and update health insurance information.
• Identify patients with third-party insurance and support related revenue-cycle activities.
• Accurately enter and maintain information in computerized patient record systems.
• Review active and pending consultations, recalls, and return-to-clinic communications.
• Participate in daily team huddles and team meetings as required.
• Coordinate with healthcare providers, specialists, hospitals, diagnostic facilities, and community-based programs when appropriate.
• Provide patients with information regarding available transportation and support services.
• Assist with electronic records management, program coordination, scheduling, and space utilization.
• Maintain a high level of professionalism, tact, and diplomacy when interacting with patients and families.
• Protect patient privacy and maintain confidentiality of medical information.
• Perform additional administrative duties as needed to support efficient clinic operations.

Qualifications & Skills

• Experience in a medical office, hospital, clinic, or healthcare environment.
• Strong patient/customer service skills.
• Experience with appointment scheduling and electronic medical records.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong attention to detail and accuracy.
• Ability to work effectively with multidisciplinary healthcare teams.
• Understanding of patient confidentiality and HIPAA requirements.