Advanced Response Specialist

Looking for a role where you can make a direct impact on the EMS community? Join UPMC's Advanced Response team and be part of an innovative department that's transforming pre-hospital care through advanced clinical services, community outreach, and exceptional customer support.

As an Advanced Response Specialist, you'll work independently in a fast-paced environment, solving problems, building relationships, and supporting initiatives that add value to EMS providers and the communities they serve. Our team is proud of the complete restructuring of the UPMC Paramedic Response System and continues to expand advanced clinical offerings that help shape the future of emergency medical services. If you're a self-motivated professional with strong communication skills, a passion for customer service, and at least three years of combined EMS experience, we'd love to hear from you!

This position provides 24/7 coverage with opportunities to work day, evening, overnight, weekend, and holiday shifts, offering flexible scheduling options including 4, 8, 10, and 12-hour shifts with typical start times of 8:00 a.m., 4:00 p.m., and 12:00 a.m. If you're passionate about advancing EMS care and want to be part of a team driving meaningful change, we encourage you to apply!

Responsibilities:

• Deliver high-quality patient care using established prehospital care protocols, clinical judgment, and advanced life support skills.
• Serve as a resource, mentor, and preceptor for EMS providers and new staff members.
• Develop and support continuing education, quality improvement initiatives, and medical command services.
• Build and maintain strong relationships with EMS agencies through outreach, clinical collaboration, and community engagement.
• Participate in performance improvement activities, project work, committees, and community health initiatives.
• Communicate effectively with patients, providers, command physicians, and interdisciplinary teams while maintaining accurate documentation.
• Monitor equipment functionality, report issues appropriately, and ensure compliance with safety, regulatory, and hospital policies
• Provide feedback on patient care, identify opportunities for improvement, and help develop corrective action plans when needed.
• Demonstrate professionalism, strong problem-solving abilities, independent decision-making, and a positive representation of UPMC.
• Meet regularly with EMS providers, support the ongoing development of the Paramedic Response Team, and contribute to innovative EMS programs and services.
• Complete required education and training to maintain medical command and professional competencies.
• High school diploma or equivalent.
• 3 years of experience in EMS or a BA Degree in Emergency Medicine required.
• Paramedic, certified by the Commonwealth of Pennsylvania.
• Prehospital training required.
• Successful completion of mandatory education provided by UPMC Health System. Microcomputer experience preferred. Successful completion of basic information system training is mandatory. Professional verbal and written communication is essential. Customer service skills are essential.

Licensure, Certifications, and Clearances: Medic Command (currently employed on the Response Team) or eligibility to receive medic command (new hires) is required. Instructor certification in trauma life support, ACLS, BCLS, and PALS preferred.CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

• Advanced Cardiac Life Support (ACLS)
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Driver's License
• Emergency Vehicle Operator
• Paramedic OR Pre Hospital Registered Nurse (PHRN)
• Pediatric Advanced Life Support (PALS)
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran