Adventure Operations Assistant

Position Overview

The Adventure Operations Assistant plays a vital role in the smooth day-to-day operation of our adventure tourism business. This hands-on position supports equipment preparation and maintenance, tour logistics, customer service, and operational tasks across the business. The role requires a proactive, reliable individual who enjoys working outdoors, has a strong focus on safety, and thrives in a dynamic team environment.

Key Responsibilities

• Clean, inspect, maintain, and safely store rafts, canoes, mountain bikes, personal flotation devices (PFDs), and other adventure equipment.
• Prepare and deliver equipment for customer hire, guided tours, and off-site locations.
• Assist with the setup and pack-down of tours and adventure activities.
• Safely transport passengers to and from tour locations using company vehicles.
• Work collaboratively with the Café and Trails Shop teams to ensure seamless customer experiences across all business operations.
• Assist customers at the tour booking desk and Trails Shop during busy periods, including processing bookings, providing visitor information, and retail sales.
• Support daily opening and closing procedures across all business operations, ensuring facilities are clean, organised, and ready for trade.
• Conduct basic routine maintenance checks on company vehicles and trailers, including checking oil, coolant, tyre pressures, lights, and reporting maintenance requirements**.**
• Maintain a high standard of cleanliness, presentation, and safety across all equipment, vehicles, and work areas.
• Follow company policies, operational procedures, and workplace health and safety requirements.
• Provide outstanding customer service and contribute to creating memorable visitor experiences.

Essential Skills & Experience

• Current unrestricted Australian Driver's Licence.
• Good level of physical fitness and ability to undertake manual handling tasks.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to work weekends, public holidays, and peak tourism periods.
• Commitment to safe work practices.

Desirable Qualifications & Experience

• Experience in adventure tourism, outdoor recreation, or equipment hire.
• Light Rigid (LR) or Medium Rigid (MR) driver's licence (or willingness to obtain).
• First Aid and CPR certification.
• Experience towing trailers.
• Knowledge of bicycle maintenance, watercraft, or outdoor equipment servicing.
• Local knowledge of Dwellingup and surrounding trail networks.

What You'll Bring

• A positive, can-do attitude.
• A passion for the outdoors and helping visitors enjoy unforgettable experiences.
• Reliability, flexibility, and a willingness to assist wherever required.
• Pride in maintaining equipment and facilities to a high standard.
• The ability to remain calm and organised in a busy tourism environment.

This role is ideal for someone who enjoys variety in their workday and wants to be part of a team delivering exceptional adventure experiences while ensuring the safe and efficient operation of a thriving tourism business.