Advertisers Support - Hebrew speaking

The client is a leading American technology company operating a portfolio of globally recognised social media, communication and digital platforms used by billions of people worldwide.

You will support our client as an Advertisers Support Representative, assisting small and medium-sized businesses that use the client’s digital advertising services. As part of a motivated, multilingual team, you will help clients with enquiries related to advertising products, tools and campaigns, providing both pre-sales and post-sales support in Hebrew and English.

Responsibilities

• Supporting small and medium-sized businesses (SMBs) with enquiries related to digital advertising products, tools and campaigns;
• Providing customer support in Hebrew and English via chat, email and phone;
• Delivering pre-sales and post-sales support for self-service advertising products;
• Providing guidance on products and tools to improve the customer experience;
• Following up on email enquiries through outbound calls and using phone support when appropriate to ensure issues are resolved promptly;
• Identifying recurring trends and resolving issues affecting multiple SMB clients;
• Delivering a professional customer experience in line with quality and service standards.

Requirements

• Excellent written and spoken Hebrew (minimum C1 level);
• EU passport holder or a local residency card
• Good command of English;
• Empathetic and helpful approach;
• Strong team-player attitude;
• Strong interpersonal skills and the ability to de-escalate situations when necessary;
• Ability to handle sensitive and confidential information;
• Ability to learn quickly and adapt to new processes and tools.

Location: Lisbon, Portugal

Work model: On-site

Schedule: Rotational shifts, Monday to Sunday, between 06:00 and 00:00 (40 hours per week, 8 working hours per day)

Training: 15 working days, with a training allowance of €141.20 per completed week.

Remuneration: Total gross monthly compensation of €1,767.50 , including:

• Base salary: €1,383.00 gross per month;
• Productivity bonus;
• Meal allowance: €154.00 net per month;
• Holiday allowance: €115.25 per month;
• Christmas allowance: €115.25 per month.

Contract: Initial 1-year fixed-term contract, with the possibility of conversion to a permanent contract after 2 years.

Perks: Private health insurance, local language classes

Annual leave: 22 days