Advertising Operations

Campaign Operations Specialist – Contract Role

About the Team

Our team supports digital advertising operations, helping advertisers, agencies, and business partners effectively reach their target audiences through online and offline advertising solutions.

We work in a fast-paced and collaborative environment focused on delivering accurate campaign execution, excellent customer service, and measurable business outcomes.

We are looking for a Campaign Operations Specialist to support campaign execution and ensure advertising campaigns are set up accurately, delivered on time, and reported properly.

About the Role

Reporting to the Assistant Manager of Campaign Operations, you will be responsible for supporting the end-to-end execution of digital advertising campaigns.

The role involves campaign setup, audience segment support, campaign quality checks, reporting, handling operational inquiries, and supporting process improvement initiatives.

The ideal candidate is detail-oriented, analytical, resilient, and has strong English communication skills, with a passion for operational excellence and providing high-quality service.

Key Responsibilities

• Set up and manage online advertising campaigns through internal advertising platforms.
• Perform campaign trafficking and ensure campaigns are launched accurately and on schedule.
• Conduct campaign audits and quality checks using established checklists.
• Prepare campaign screenshots and supporting documentation.
• Generate weekly and end-of-campaign reports.
• Respond to campaign-related inquiries from internal stakeholders in a timely and professional manner.
• Maintain high standards of accuracy, productivity, and service quality.
• Provide support and coverage to other team members to ensure daily tasks and requests are completed within the required timeline.
• Keep up to date with changes in processes, systems, products, and campaign requirements.
• Identify operational challenges and proactively recommend solutions.
• Support improvements to ticketing workflows and operational processes.
• Participate in projects related to process improvement, automation, and operational efficiency.
• Collaborate with cross-functional teams to ensure smooth campaign execution.
• Perform other operational duties as assigned by the Campaign Operations team.

Requirements

• Bachelor's degree or equivalent work experience.
• Previous experience in Data Entry, Quality Assurance, Customer Support, BPO, or Operations is preferred.
• Excellent written and verbal English communication skills.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Able to prioritize multiple tasks in a fast-paced environment.
• Comfortable working independently and as part of a team.
• Strong analytical and problem-solving skills.
• Customer-service oriented with a proactive attitude.
• Resilient and adaptable to high work volume and frequent changes.
• Strong sense of urgency and commitment to meeting deadlines.
• Proficient in Microsoft Excel / Google Sheets and PowerPoint / Google Slides.
• Willing to work from office or under a hybrid working arrangement.
• Flexible to work according to different Southeast Asian time zones.

Preferred Qualifications

• 2+ years of experience in Digital Advertising Operations, Ad Operations, Campaign Management, or Campaign Setup and Optimization.
• Experience using Power BI, Salesforce, Jira, Zendesk, or other ticketing/CRM systems.
• Experience with digital advertising platforms or ad servers such as Google Ad Manager, DCM, or similar platforms.
• Experience in campaign reporting, campaign optimization, or digital marketing operations.