Advising Team Coach

• 50000575

• Online/Grad Advising

• Staff & Administration

• Full time

• Closing on: Mar 31 2027

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The Advising Team Coach is responsible for assessing and coaching the school advisors’ performance to meet key performance metrics on a weekly and monthly basis. This is executed by data monitoring, reviewing recorded calls, and real-time coaching throughout the day. In partnership with the Assistant/Associate Director, the Advising Team Coach ensures team members contribute to school-specific goals assigned by university leadership.

Work Location: Virginia Beach, VA

Salary: $45,000 annually

Essential duties:

• The Advising Team Coach is assigned a specific team of Advisors to coach and hold accountable for their performance goals.
• Trains him/herself in program knowledge, system knowledge, and best practices in customer service and Advising. Then he/she develops training presentations and activities to help Advisors grow in these areas.
• Analyzes data, identifies performance gaps, and provides feedback to Advisors in real time and in routine one-on-one meetings.
• Documents daily, weekly, and monthly feedback to team members to demonstrate a well thought out plan of action and individualized approach to leadership.
• Prepares additional training for the team and models professional standards that will bring the team to a higher level of Christian professionalism.

Qualifications:

• Bachelor's Degree Required
• 6+ Months in Enrollment Management or Equivalent

Candidates must have:

• Excellent written and verbal communication skills
• Proven ability to coach/motivate a team to performance metrics
• Ability to remain level-headed in a high-pressure environment
• Excellent problem-solving/analytical skills
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity

Benefits

Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.