Advisor, Case Management

Responsibilities

The jobholder will be responsible for the administrative/case support duties of Case Management/TPA team in accordance with the standard operating procedure of the department, including:

• Process pre-authorization for customers according to the policy’s administration guidelines
• Coordinate with various service providers to ensure that all hospitalization and/or surgical requirements are satisfied
• Handle provider enquiry hotline
• Provide administrative support to the team including handle incoming/outgoing mails and documents, filing and maintain relevant records
• Prioritising workloads effectively; working to team SLA’s whilst maintaining quality of work
• Performs other related duties as required

Requirements

• 1 years’ relevant working experience in medical insurance
• University Graduate or professional qualification, preferably with LOMA qualification, medical discipline or equivalent
• Strong verbal and written communication skills, experience in communicating with healthcare providers is preferred
• Skills in analysing & resolving problems.
• Proficiency in MS office applications
• Fluency in written and spoken English and Cantonese. Mandarin is an advantage.

Bupa offers 5 days’ work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.

Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.