Advisor, Global Infrastructure Operations

Support the Manager by leading the implementation of strategy for global
infrastructure operations and maintenance to ensure availability of stable and
secure systems and networks. This includes identifying problems and presenting
new methodologies/solutions to key stakeholders to enhance and improve the
delivery of infrastructure operations and maintenance services for cloud, on-
premise, server and network infrastructure. Knowledgeable in both technical and
business aspects of the organisation’s IT infrastructure to bridge gaps and
enhance collaboration between IT and functional teams.
Evaluate infrastructure performance against changing business needs and users
requirements and assist with the development/revision of infrastructure blueprint/
roadmap.

Infrastructure Strategy & Design Implementation

• Assist with development of roadmaps, policies and standards to achieve
  desired future state IT infrastructure for the organisation.
• Recommend process, product or service improvements, resource optimisation
  and cost savings.
• Partner with stakeholders to define infrastructure operations and maintenance
  requirements for new technology implementations.
• Anticipate internal and/or external business challenges and/or regulatory
  issues.
• Evaluate trends and new technologies in engineering to enhance infrastructure
  and orchestration.
• Assist in the design, implementation and execution of back up and disaster
  recovery plans for infrastructure.
• Manage exceptions to architectural standards at an infrastructure level.
• Develop communication plans for stakeholders engagement.
  Facilitate the evaluation and selection of infrastructure technology and the
  design of configuration standards.
  Infrastructure & Network Development & Maintenance
• Forecast utilisation patterns and identifies modifications or upgrades.
• Conduct capacity workload modelling and availability analysis for platforms and
  environments.
• Recommend changes and/or enhancements for improved systems availability,
  reliability and performance.
• Monitor infrastructure availability and performance to ensure compliance with
  SLAs. Measure KPIs at service end points and gather accurate, real time data
  on the service provided.
• Run activation tests to ensure a service instance delivers on its KPIs.
• Assist in development of SLAs, metrics and key performance indicators.
• Ensure adherence to security requirements, regulatory and legal compliance in
  infrastructure operations and maintenance activities.
• Recommend and implement software or hardware changes to rectify problems
  or address improvement opportunities.
• Assist in post implementation and continuous improvement efforts to enhance
  performance and provide increased functionality.
  Infrastructure & Network Development & Maintenance 
• Utilize modern development platforms and languages to develop custom
  solutions to comply with moving on-premise applications to the cloud.
• Analyzes technical needs, requirements, and state of the network’s
  infrastructure design, integration, and operations.
• Work closely with outsourced service providers to facilitate the planning,
  forecasting, implementation and identification of requirements for network
  systems (both physical and virtual). This includes fulfillment of end-to-end
  services.
• Assess performance of key partners and vendors according to defined service
  delivery metrics.
• Serve as a high level technical resource on large scale projects and assist in
  resolving complex technical problems on new and existing implementations.
• Support and work alongside cross-functional engineering team on the latest
  technologies.
  Enterprise Architecture & Modernization
• Support the lifecycle and maintenance of enterprise middleware or database
  platforms.
• Build, implement and maintain robust solutions for middleware or database
  products to meet business demands including performance tuning, upgrades,
  clustering, redundancy and disaster recovery.
• Modernize platform design and security practices etc.
• Build and implement the Cloud architecture platform and DevSecOps practices.
• Provide specialist advice and act as the last point of contact for case
  escalations. Liaise with Management team on rectifications and service recovery
  actions where required.
• Manage incidents and changes on systems, storage and backup infrastructure.
• Supervise the setup of new IT Infrastructure including physical servers, SAN
  storage, virtual server environment, enterprise backup and recovery and UAT
  with external technology vendors.
• Oversee and plan for system administration related activities.

Substantial comprehensive job related experience in own area of expertise to
fully competent level (Over 6 to 10 years).
Regional or global experience is mandatory for this role (Over 2 to 3 years).
Experience of supervising and coaching people and directing resources to
achieve specific end results within limited timeframes is an added advantage