Advisor Redress

Fixed term opportunity until 30 June 2027, based in Wellington.

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

We are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Mō te tūnga| About the role

The Advisor Redress role sits within the System Leadership group and plays an important part in supporting survivors who experienced abuse while in care. Working alongside Senior and Principal Advisors, you will help assess and respond to claims, ensuring survivors receive a kind, respectful, and survivor-led experience throughout the redress process.

This is a unique fixed term opportunity to contribute to meaningful outcomes for people who have experienced harm, helping to ensure responses are compassionate, timely, and centred on wellbeing and healing.

Key responsibilities include:

• Assessing and supporting responses to redress claims and eligibility assessments
• Managing and triaging claims and enquiries
• Providing administrative and coordination support across the team
• Analysing and reporting on redress-related data, trends, and insights
• Supporting monitoring, review, and reporting activities
• Building effective relationships across Oranga Tamariki and external stakeholders
• Contributing to policy implementation, process improvement, and quality assurance activities.

This role requires a calm, empathetic, and considered approach, with a strong focus on delivering high-quality outcomes for survivors while navigating sensitive information and complex situations. The team is based in our Wellington National Office on The Terrace. Due to the operational requirements and dynamic nature of the role, it will be beneficial for you to have the close support of the team around you. Candidates for this role are required to already be based in Wellington or be willing to relocate to Wellington for this opportunity.

Ngā pūmanawatanga ōu | What you will bring

We're looking for someone who combines strong analytical and coordination skills with compassion and a commitment to service.

You'll bring:

• A relevant tertiary qualification in Social Work
• An understanding of, or experience within, the public sector
• Knowledge of government processes and the machinery of government
• Strong written communication skills and the ability to produce clear, concise documentation
• Excellent relationship management and stakeholder engagement skills
• Strong organisational skills with the ability to manage competing priorities and deadlines
• Experience analysing information, identifying themes, and contributing to reporting and continuous improvement
• Proficiency in Microsoft Office applications.
• Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples’ culture

Nōu te rourou | What's in it for you

Oranga Tamariki offer a step-based remuneration package, that offers progression annually for experience through tenure. Annual remuneration for this position starts between $77,886 and $86,082 pro rated dependent on experience.

We also offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

Me pēhea te tuku tono | How to Apply

Apply online with your CV and Cover Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.

If you have any questions about role, please contact [email protected]

Applications for this role close at midnight on Sunday 6 September 2026

We may begin reviewing applications and inviting candidates to interview prior to the closing date, so early applications are encouraged.

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.