Advocate Supervisor

Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment by:

• Using a trauma-informed, client-centered approach to:

• As applicable, provide intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals.

• Provide in person and virtual Courtroom support, accompaniment and outreach to survivors of intimate partner violence, sexual assault, and child maltreatment.

• Assist client with completing DVPO paperwork

• Ensure coordinated client care with key community partners.

• Act with client in mind and work to meet client’s needs and expectations to the extent possible.

• Manage client and stakeholder complaints and grievances.

• Assist with cross-program coordination and collaboration with staff to ensure all client and program’s needs are met.

• Administration:

• Maintain confidential and accurate, up to date client, stakeholder, intern, and volunteer records, program and agency records in agency databases, which may include CSN, Raiser’s Edge, Financial Edge and Timeforce.

• Research, write, and manage grant reporting and grantor relationships as assigned by supervisor.

• Adhere to agency and program procedures concerning documentation, Critical Incident Reports, and Client Satisfaction Surveys, and participate in the Quality Assurance process.

• Recruit, select, and evaluate staff.

• Provide primary supervision, direction, training, support and coaching of assigned staff through regular communication, timely performance management, and oversight.

• Ensure that employee time is entered into timekeeper system accurately and approve timesheets according to established deadlines.

• Ensure staff and office coverage.

• Manage staff complaints and grievances.

• Ensure the delivery of quality services through clear program procedures and guidelines.

• As assigned, support agency and program with creating/maintaining budget, policies, and procedures.

• Ensure the availability of gift cards, petty cash, bus passes, and stamps. Ensure the facilitation of English, Spanish and Minor support group(s).

• Stewardship:

• Increase awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.

• Participate in community meetings and committees as assigned by supervisor.

• Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.

• Work with assigned staff to identify program development opportunities and implement new program services.

-Professional Development:

• Contribute to quality of services by staying informed of best practices, developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.

• Maintain and develop skills and knowledge by attending training and ensure licensure and certifications are up to date as needed for the job.

• Contribute to agency effectiveness by performing other duties as assigned.

• Core Competencies

• Demonstrate all agency competencies.

• Demonstrate the position agency competencies:

• Coaching

• Decision Making

• Client Focus

• Initiative

• Managing Work

• Team Leadership

Pay: $47,500.00 - $52,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person