AEP_ Adobe Experience Platform

Description:

• Be a recognized expert/SME for Adobe internal and regional stakeholders.
• Act as a lead point of contact for any Customer engagement.
• Manage multiple Customer engagements simultaneously.
• Build trusted advisor relationships with our Clients & Implementation Partners.
• Ability to exhibit value to Customers & Partners adopt and scale in their maturity roadmap.
• Become an expert in integrating Experience Cloud products and the methods by which they can be used to effectively to optimize online businesses.
• Gain an in-depth knowledge of a client's website architecture, online business model, and online marketing strategy.
• Gather, document and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements.
• Review customized solution design and implementation strategies.
• Validate implementation and follow through on issues until resolved.
• Troubleshoot and reproduce the technical problems reported by customers and define workarounds.
• Identify gaps, highlight risks and document feedback or recommendations basis your assessments in standard artifacts with best-in class quality.
• Provide advisory to key stakeholders with industry best practices & recommendations throughout the implementation process.
• Communicate proactively and effectively to Customer/Implementation Partner teams on assessments & recommendations throughout project life cycle.
• Assist with enablement & desk-side coaching to Customer/Partners on product features, ad-hoc technical queries and future optimization roadmap.
• Light manipulation of JavaScript as needed to customize web analytic solutions.
• Interact frequently with Client/Implementation Partner teams - marketers, analysts, web developers, and C-level executives, mainly via conference calls or emails.
• Manage Customer expectations appropriately and keep projects on schedule and within scope.
• Work and collaborate with Adobe internal teams and Client/Implementation Partners.
• Technical writing and PowerPoint presentation creation

Additional Responsibilities:

• Enable existing/new team members with new product features, project-based learnings and support with any issues or queries.
• Proactively maintain the highest level of technical expertise by staying current on Adobe DX technologies and solutions through internally and externally available learning opportunities as well as self-study.
• Create and/or leverage strong processes and standardized templates to deliver better quality and timely delivery.
• Exposure to creating and managing connections and data views in CJA
• Ability to validate and troubleshoot data from various sources within CJA
• Aware of Adobe Analytics Source Connectors and experience in migrations from Adobe Analytics to CJA.
• Basic understanding of Adobe Experience Platform (AEP) Core concepts
• Familiarity with WebSDK and MobileSDK implementations
• Basic knowledge of schema and dataset structures in AEP
• Solid understanding of online marketing, HTML and web protocols.
• Strong experience with Tag management solutions, preferably Adobe Launch..
• Strong-to-advanced JavaScript, jQuery, AJAX and Web Services/APIs skills.
• Solid understanding of general business models, concepts and strategies.
• Deep vertical industry experience (e.g., Retail, media, financial services, high tech, etc.)
• Passion for the internet domain and use of technology to solve business problems.
• Exceptional organizational, presentation, and communication skills - both verbal and written.
• Must be self-motivated, responsive, professional and dedicated to customer success.
• Possess an innovative, problem-solving, and solutions-oriented mindset
• Demonstrated ability to learn quickly, be a team player, and manage change effectively.
• Extensive knowledge of Microsoft Office.
• Bachelor's/Master's degree in Computer Science with equivalent work experience.