AES Director– CSX Salesforce Technology - AC

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an AES Director – CSX Salesforce Technology, you will lead the charge in delivering managed services that streamline operations, reduce costs, and enhance efficiency for our clients. Within our Commercial & Service Excellence practice, you will leverage your skills in project management, technology, and process optimization to execute outsourced processes, including client interaction, data processing, and quality control implementation.

As a Director, you will set the strategic direction and lead business development efforts. You will make impactful decisions and oversee multiple projects, maintaining executive-level client relations. Translating the vision, you set the tone and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are all foundational to our success.

In this role at PwC Acceleration Center India, you will cultivate potential in others and actively collaborate across the PwC Network, leveraging our collective strength to maximize client satisfaction and scale efficiencies.

Responsibilities

• Leading the execution of outsourced processes, including client and customer interaction, data review, and quality control implementation
• Managing escalations and queries to maintain client satisfaction and streamline operations
• Driving business growth by identifying market gaps and converting opportunities into success for the firm
• Promoting technological advances and creating environments where people and technology thrive together
• Developing new ideas, solutions, and structures to drive thought leadership and innovation
• Balancing long-term and short-term strategic thinking to make impactful decisions
• Cultivating potential in others through mentorship and leadership development
• Overseeing multiple projects while maintaining executive-level client relations
• Implementing and monitoring quality controls to enhance service delivery excellence
• Collaborating across the PwC Network to leverage collective strengths and maximize client satisfaction

What You Must Have

• At least a Bachelor's degree
• At least 16 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Leading business process outsourcing initiatives
• Managing claims performance and compliance auditing
• Driving innovation and creativity in managed services
• Excelling in customer data management and quality assurance
• Promoting strategic questioning and systemic thinking
• Cultivating a strategic mindset and embracing change
• Demonstrating expertise in service management and delivery excellence