AFM- Soft Services

Facility Services Manager - Soft Services

Company: Jones Lang LaSalle (JLL)
Location: Mumbai-Powai
Experience: 8-12 years (Corporate/Hotel Industry only)
CTC: Up to 10 LPA

About the Role

Lead soft services operations for a corporate portfolio of 250+ employees. Manage a team of 50-100 staff with direct responsibility for vendor management, housekeeping operations, consumables, and budget control.

Key Responsibilities

• Manage and supervise 50-100 facility staff across housekeeping and soft services operations
• Handle vendor negotiations, compliance (attendance, manpower regulations), and performance scorecards
• Direct ownership of consumables management: toiletries, cleaning materials, store inventory, and procurement
• Complete housekeeping operations including chemical management, cleaning protocols, and quality standards
• Budget management and cost optimization for all soft services
• Coordinate pest control services and indoor/outdoor garden maintenance
• Manage transport arrangements and facility logistics
• Oversee corporate events and senior leadership visits with flawless execution
• Monitor KPIs for employees and vendors; drive continuous performance improvement

Required Qualifications

Must-Have:

• 8-12 years in facility/housekeeping management from corporate offices or premium hotels only
• Proven experience managing large teams (50-100 people) and multiple vendors
• Strong knowledge of housekeeping chemicals, types, applications, and safety protocols
• Expertise in consumables management, inventory control, and store management
• Budget management and financial planning experience
• Understanding of manpower compliance and labor regulations

Skills:

• Vendor negotiation and relationship management
• Leadership and people management
• Event coordination and stakeholder handling
• Budget planning and cost control
• MS Office proficiency (especially Excel)

Preferred

• Graduate degree (Hotel Management preferred)
• Multi-location facility management experience
• ISO/facility management certifications.