AFS Operations Improvement Manager (Aftersales Kaizen)

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• Lead the analysis of systemic issues across the dealer aftersales network; identify root causes and strategic improvement opportunities impacting service quality, efficiency, and customer satisfaction.
• Direct, coordinate, and oversee cross-functional improvement initiatives with internal departments and dealer partners to ensure effective and sustainable implementation.
• Develop the overall Kaizen/continuous improvement roadmap for aftersales operations, establishing standards, methodologies, and best practices for dealer service processes.
• Monitor, evaluate, and report on the effectiveness of improvement actions, ensuring alignment with corporate strategy and driving continuous operational excellence.

Aftersales Cost Optimization

• Lead cost-reduction initiatives across dealer operations, focusing on productivity improvement, workflow optimization, and resource efficiency—while maintaining or enhancing service performance.
• Identify operational inefficiencies and develop strategic, data-backed recommendations to improve financial performance of aftersales operations.
• Track cost-saving results, prepare executive reports, and present insights and proposals to senior leadership.

Leadership & Stakeholder Management

• Manage and develop the Dealer Operations Improvement/Kaizen team; provide coaching, performance feedback, and capability-building.
• Establish departmental KPIs and ensure they are achieved through effective planning, execution, and continuous monitoring.
• Build strong relationships with internal stakeholders, dealer networks, and cross-functional teams to facilitate smooth implementation of improvement programs.

Requirements

• Bachelor’s degree in Engineering, Business Administration, Automotive Technology, or related discipline
• 5+ years in a managerial or leadership role in aftersales, dealership operations, Kaizen/Lean, or continuous improvement.
• Deep understanding of aftersales operations, dealer management systems, and automotive service processes.
• Strong expertise in continuous improvement methodologies (Kaizen, Lean, Six Sigma) and root-cause analysis tools.
• Proven track record in leading cross-functional improvement initiatives with measurable outcomes.
• Excellent leadership, communication, and stakeholder management skills; English proficiency required.