After-Hours Desk Operator

Trotter & Morton Group of Companies are a diverse group of building trades experts offering unique and integrated construction solutions for our divisions specializing in industrial construction, commercial construction, facility services and building maintenance.

Since 1927, our skilled workforce has brought their high-quality workmanship, experience, and passion to a diverse project portfolio that includes some of Alberta and British Columbia 's most iconic structures.

At Trotter & Morton, we know we're only as good as our employees. We are currently seeking an After-Hours Desk Operator to join our team in an office-based position! The After-Hours Desk Operator will be responsible for managing incoming calls, dispatching appropriate response personnel, and performing administrative and security-related tasks during their shift.

Hours of Operation

• Monday–Friday: Overnight shifts

• Saturday & Sunday: Daytime and overnight shifts, with coverage required across a 24-hour period

• Statutory Holidays: Availability required

Roles and Responsibilities

• Answer incoming calls promptly and professionally

• Record detailed reports on the nature of each call

• Dispatch the appropriate trades or guard services using the provided call list

• Perform shift-related computer tasks, including opening and closing out shifts

• Manage security-related tasks, such as deleting access cards and conducting CCTV investigations

• Oversee and assist with remote guard tours conducted over the phone

• Other duties as required

Required Skills and Abilities:

• Excellent communication and interpersonal skills

• Strong attention to detail and ability to document information accurately

• Basic computer proficiency and familiarity with administrative tasks

• Ability to remain calm and professional under pressure

Required Experience:

• Previous experience in a similar role or with security systems is an asset but not required

• Administrative experience would be an asset

• High School diploma or equivalent

We firmly believe our employees are our best assets and we are committed to providing ongoing training and support to allow them to reach their full potential. Trotter & Morton Group of Companies is an industry-leader in safety, and we strive for an incident-free workplace in all aspects of our operations. If you have a strong work ethic and commitment to excellence, apply today and build a rewarding career as a member of our high-performing team.

Our Commitment to Diversity

The Trotter & Morton Group of Companies is an equal opportunity employer. We are committed to hiring talented, qualified professionals without regard to race, age, gender, or any other protected ground and to providing an environment without discrimination.

Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring, compensation, promotions, and transfers are based solely on skills and capabilities, job requirements, job performance, and other job-related criteria.

We thank all applicants in advance, however, we will only contact candidates selected for an interview.