After Hours Logistics Customer Experience Representative

Job Objective

Under routine supervision, the Capacity Procurement Representative is responsible for negotiation of rates to meet load expectations while ensuring optimal margins. The incumbent will market the J.B. Hunt Carrier360 platform to carriers in order to increase efficiency and freight movement visibility. The incumbent is responsible for establishing a carrier base, ensuring freight is covered in a timely manner, and delivering best in class service execution

Schedule: Tuesday to Thursday 16:00 to 24:00 hours Friday 14:30 to 23:00 and Saturday 08:00 to 17:00 hours

B2 English required minimum

Workplace: Torre 2, Plaza Uptown Juriquilla.

Salary: $25,000 MXN per month before taxes

Minimum Qualification: Bachelor's degrees related to logistics from Mexico.

This position works for Hunt Mexicana S. A. de C. V.

Key Responsibilities

• Negotiate with carriers for the optimal purchase rate to meet revenue and profit margin goals
• Act as liaison between internal business stakeholders and carriers
• Manage all freight in transit by obtaining updates from carriers to accurately monitor movement and ensure on time pickup and delivery
• Utilize the Carrier360 Platform to tender loads and maintain accurate records of shipments and customer details
• Proactively communicate service failures to internal support teams to minimize cost and operational inefficiencies
• Partner with internal teams to promote best in class service and ensure safety
• Leverage the Carrier360 platform with carrier base to increase efficiency and automation
• Verify authenticity of carriers and tracking prior to scheduled pickup
• Remain current on supply chain information to gain understanding of market trends and optimize negotiation tactics
• Understand customer service expectations to provide value with transportation solutions and updates in an urgent manner

Requirements and expectations for role:

1. Export shipment scheduling.

2. Communication with shipping lines.

3. Inventory control (empty equipment) at terminals.

4. Shipment tracking (export/import).

5. Customer service.

6. Searching for capacity with carriers.

Required Competencies

• High sense of responsibility.
• Proactivity.
• Works under pressure.
• Teamwork.
• Multitask experience
• Organization and attention to detail
• Effective communication
• Customer orientation
• Knowledge of logistics processes and customs regulations
• Problem-solving under pressure.

By proceeding with your application, you acknowledge you have reviewed and consent to the processing and transfer of your personal data under the terms provided in the linked Hunt Mexicana, S.A. de C.V.'s Privacy Policy:

Do you give your consent for the processing and transfer of your personal data (including sensitive and financial data for the necessary and non-necessary purposes) under the terms provided in Hunt Mexicana, S.A. de C.V.'s Privacy Policy linked at the bottom of the job description?

By proceeding with scheduling a prescreen interview, you acknowledge you have reviewed and consent to the processing and transfer of your personal data under the terms provided in Hunt Mexicana, S.A. de C.V.'s Privacy Policy linked here: AVISO DE PRIVACIDAD.pdf