After-Hours On-Call Technician (Help Desk & Junior Cybersecurity)

After-Hours On-Call Technician (Help Desk & Junior Cybersecurity)

We’re a fast-growing Managed Service Provider (MSP) in the NY/NJ Metro area looking for a reliable, self-motivated After-Hours On-Call Technician to join our team. This is a full-time, fully remote role. The main job is overnight on-call coverage for our clients. It also includes a weekday afternoon shift doing help desk support, plus occasional junior cybersecurity tasks and small projects.

Please note: This role requires overnight on-call availability seven nights a week, including weekends. Please apply only if you’re fully comfortable with the on-call part of the job.

Work Schedule (all times Eastern)

• After-Hours On-Call (main focus): 12:00 AM – 6:00 AM ET, seven nights a week (weeknights and weekends). You must respond within 2 hours.
• Weekday Help Desk & Cybersecurity Shift: Monday–Friday, 2:00 PM – 6:00 PM ET

This schedule fits well for candidates on the West Coast, in Alaska, or in Hawaii.

Compensation

• Base Salary: $55,000 – $70,000 per year
• After-Hours Commission: 25% of all billable after-hours work. Most after-hours work is billable.
• Benefits: Health insurance, disability, and paid time off
• Retirement: 401(k) plan and company pension

Key Responsibilities

After-Hours On-Call Support (main focus)

• Act as the first point of contact for client issues overnight, 12:00 AM – 6:00 AM ET, seven nights a week
• Respond to calls, tickets, and alerts within 2 hours
• Troubleshoot and fix help desk issues remotely as they come in
• Respond to major outages: assess the impact, restore service, and escalate to senior staff when needed
• Investigate minor cybersecurity alerts and incidents, contain threats, and escalate according to our procedures
• Document all after-hours work clearly and fully in our ticketing system so it can be billed accurately and handed off smoothly

Help Desk & IT Support (weekday shift)

• Provide remote support for workstations, servers, and networks
• Support and maintain Windows 11, Windows Server, and Microsoft 365 environments
• Troubleshoot PC hardware, software, printers, and network devices
• Help support virtualized environments (VMware, Hyper-V)
• Troubleshoot LAN/WAN connectivity, switches, and SonicWall firewalls

Junior Cybersecurity & Projects (as needed)

• Review security alerts from tools such as Huntress and ThreatLocker
• Help with security projects across our clients, such as MFA rollouts (Duo, Microsoft 365 Conditional Access), EDR deployments, LAPS implementation, DMARC and email security setup, and phishing simulation campaigns
• Do QA checks on security tool deployments and record any gaps
• Help with permissions audits in Active Directory and Microsoft 365

Qualifications

• At least 2 years of IT support experience, or equivalent technical training or certifications
• Solid troubleshooting skills with Windows client and server operating systems and Microsoft 365
• Working knowledge of networking basics: TCP/IP, DNS, DHCP, VPN, and firewalls
• Willing and able to work overnight on-call seven nights a week, with a reliable home internet connection and phone
• Calm, independent problem-solving, especially during an outage or security incident
• Strong customer service and clear written documentation
• Interest in cybersecurity and in learning tools such as Huntress, ThreatLocker, Duo, and Ninja RMM
• Must reside in the United States
• Preferred (not required): CompTIA A+, Network+, or Security+; Microsoft certifications

Why Join Us?

• Earning potential beyond your base salary through 25% commission on billable after-hours work
• Fully remote, with a schedule that fits naturally into Pacific, Alaska, and Hawaii time zones
• Hands-on experience with real security incidents and enterprise-grade security tools
• A growing MSP with room to advance into a full cybersecurity or senior technician role
• Full benefits plus a 401(k) and company pension

If you’re a dependable IT professional who stays calm under pressure, likes owning the overnight shift, and wants to grow your cybersecurity skills, we’d love to hear from you. Apply today!

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Retirement plan

Education:

• Associate (Required)

Experience:

• Cybersecurity: 2 years (Required)
• Cyber Incident Response: 2 years (Required)
• Computer Networking: 2 years (Required)
• MDR or EDR: 2 years (Required)
• Firewall: 2 years (Required)
• MSP: 2 years (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: Remote