After Hours Service Agent / Dispatch

Job Summary

This position is After Hours from 8pm to 8am.

We are seeking a highly motivated and customer-focused individual to deliver exceptional service to our customers. The ideal candidate will leverage their in-depth knowledge of our products and procedures to resolve inquiries efficiently and effectively.

Essential Duties and Responsibilities

• Answer and process incoming calls in a timely and professional manner.
• Escalate complex or technical issues to the relevant support team.
• Assist customers with service-related inquires.
• Create service requests in accordance with established department policies and procedures.
• Reach out to the on call technician (via phone and email).
• Enter each call into the after hours tracker.

Job Qualifications

• Strong written and verbal communication skills
• Strong time management and organizational skills
• Strong interpersonal and active listening skills
• Attention to detail
• Data entry and typing skills

Education and Experience Requirements

• High school diploma or equivalent.
• Previous customer service or call center experience is preferred.

Management and Supervisory Responsibility

• Reports to the Help Desk Supervisor

Working Conditions

• After business hours 8pm-8am. Some additional hours may be required.

Pay: $18.00 per hour

Shift availability:

• Overnight Shift (Required)

Work Location: Remote