After-Hours Support Coordinator – Remote

EPI Promotions, LLC
Remote – Must Reside in Missouri or Farther West
W-2 Salaried Position
Salary: Approximately $40,000 annually
Approximately 30–40 Hours per Week

About EPI Promotions

EPI Promotions is a nationwide experiential marketing and staffing agency specializing in brand activations, promotional events, and beverage marketing. We work with major brands and clients across the country to execute successful events through a network of Brand Ambassadors, Market Managers, and internal team members.

We are a fast-paced, growing company that values communication, reliability, teamwork, and the ability to find solutions quickly.

About the Position

EPI Promotions is looking for a friendly, dependable, and quick-thinking After-Hours Support Coordinator to join our remote team.

This position serves as an important point of contact for our field staff outside of normal business hours. The primary responsibility of this role is monitoring and responding to incoming calls and text messages through EPI's company phone systems during evenings and weekends.

Our Brand Ambassadors work live events throughout the western United States, and questions or unexpected situations can arise outside of traditional office hours. We are looking for someone who can remain calm, communicate professionally, and think on their feet to help resolve issues as they happen.

This is a fully remote position; however, applicants must currently reside in Missouri or farther west. This position will support EPI's western markets and will not be responsible for East Coast coverage.

Schedule & Availability

This position is specifically designed to provide coverage outside of EPI's standard business hours.

The schedule will include:

• Weekday coverage beginning after 5:00 PM
• Evening coverage through the completion of scheduled events
• Weekend coverage
• Approximately 30–40 hours per week
• End times will vary depending on the event schedule
• Occasionally, particularly during busy or holiday weekends, coverage may extend as late as 2:00 AM
• Late-night coverage to 2:00 AM is expected to be infrequent

Because this role supports live events, evening and weekend availability is an essential part of the position.

The After-Hours Support Coordinator must have their phone available throughout their assigned coverage period and be prepared to promptly answer calls and respond to text messages. Access to a computer during coverage hours is strongly recommended and may make troubleshooting and accessing information easier.

Responsibilities

• Monitor EPI's company phone systems throughout assigned after-hours coverage
• Promptly answer incoming calls and respond to text messages from Brand Ambassadors and field staff
• Assist staff with questions regarding scheduled events, check-ins, event requirements, and other time-sensitive concerns
• Troubleshoot unexpected issues that arise before or during live events
• Communicate clearly, professionally, and positively with field staff
• Use good judgment to resolve routine issues independently
• Recognize when an issue requires escalation to a manager or another member of the EPI team
• Document important conversations, incidents, and follow-up items for the daytime team
• Coordinate with EPI's internal team when additional assistance is needed
• Manage multiple conversations or issues simultaneously while remaining organized and responsive
• Follow established company procedures while thinking critically when unexpected situations arise

What We're Looking For

We're looking for someone who genuinely enjoys helping people and is comfortable being the person others turn to when something doesn't go according to plan.

The ideal candidate is friendly, patient, dependable, resourceful, and able to make good decisions without needing constant direction.

Preferred qualifications include:

• Previous customer service, hospitality, administrative, staffing, call center, or similar experience
• Excellent written and verbal communication skills
• Friendly and professional demeanor
• Strong problem-solving skills
• Ability to think quickly and make sound decisions
• Comfortable communicating extensively by both phone and text
• Ability to remain calm when assisting someone who may be frustrated or dealing with a time-sensitive issue
• Strong attention to detail and follow-through
• Ability to work independently in a remote environment
• Dependable availability during assigned evening and weekend hours
• Reliable internet connection and phone access
• Ability to learn new software and phone systems quickly

Experience in experiential marketing, event staffing, hospitality, restaurants, beverage/alcohol promotions, or another fast-paced industry is a plus, but not required.

Compensation & Employment

• Approximately $40,000 annual salary
• W-2 employee
• Fully remote
• Approximately 30–40 hours per week
• Evening and weekend schedule
• Must reside in Missouri or farther west
• Position supports western U.S. markets only

Why Join EPI?

This position is a great fit for someone who enjoys customer service and problem-solving but prefers a nontraditional work schedule. You'll become an important part of the team that keeps our events running smoothly and ensures our field staff have someone available to help when the regular workday is over.

If you're friendly, dependable, comfortable working independently, and the person others turn to when something unexpected happens, we'd love to hear from you.

Pay: From $40,000.00 per year

Benefits:

• Work from home

Work Location: Remote