After-Sales Admin & Administration Executive

After-Sales Admin & Administration Executive

About the role

We are looking for a responsible, organised and detail-oriented After-Sales Admin & Administration Executive to join our team and support the company’s daily after-sales, service and administrative operations.

You will work closely with the after-sales, service and workshop teams to ensure customer service records, job documentation, warranty claims, parts coordination and other administrative processes are handled accurately and efficiently.

Key responsibilities

• Handle daily after-sales administration and general office administrative tasks
• Assist the after-sales and service team with customer documentation and service-related paperwork
• Prepare and maintain job cards, service records, repair orders, invoices and other relevant documents
• Arrange and coordinate customer service appointments and workshop bookings
• Maintain accurate records of vehicle service history, repairs and maintenance
• Follow up with customers on service appointments, repair progress and vehicle collection
• Assist with warranty claim documentation, submission and follow-up
• Coordinate with technicians, service advisors, parts department, suppliers and other relevant parties
• Assist in checking parts availability and coordinating parts required for repairs and servicing
• Monitor outstanding repair jobs, pending parts and warranty cases
• Ensure all service, repair and warranty documents are properly filed and updated
• Assist with customer feedback and after-service follow-up when required
• Prepare after-sales, workshop and service reports for management when required
• Handle data entry, filing and general office administration
• Support the after-sales team and management with other administrative duties when required

About you

• Diploma/Degree in Business Administration, Automotive Management, Management or a related field is an advantage
• Previous experience in after-sales administration, service centre administration, automotive/motorcycle dealership or general administration is an advantage
• Fresh graduates are encouraged to apply
• Familiar with Microsoft Excel, Word and general computer applications
• Good attention to detail and able to handle documentation accurately
• Responsible, organised and able to work independently
• Good communication, coordination and follow-up skills
• Able to manage multiple tasks and work efficiently in a fast-paced environment
• Customer-service oriented with a positive attitude and willingness to learn
• Basic knowledge of motorcycles or automotive servicing is an advantage
• Ability to communicate in Mandarin is an advantage, as the role may involve communication with Mandarin-speaking customers, suppliers and business partners