After- Sales Admin

Work Location: Dasmariñas City, Cavite

Work Setup: On Site

Employment Type: Full-Time

Schedule: Monday to Saturday, 8:00 AM–5:00 PM

About the Role

We're looking for a Customer Service Representative who will handle order confirmation and after-sales customer support for our online orders.

The role involves confirming customer orders through phone calls, verifying delivery information, and attending to customer concerns through WhatsApp, email, Messenger, and other assigned after-sales channels.

The ideal candidate is organized, customer-focused, comfortable making calls, and has a pleasant, clear, and

professional speaking voice with a warm and approachable personality.

Responsibilities

• Call customers to confirm their orders before fulfillment
• Verify customer name, contact number, address, product, quantity, and payment details
• Follow up customers who cannot initially be reached
• Identify incomplete, duplicate, suspicious, or potentially fake orders
• Update order status and customer information accurately
• Help minimize cancellations, failed deliveries, and Return-to-Sender (RTS) orders
• Respond to customer inquiries through WhatsApp, email, Messenger, and other support channels
• Handle order status, delivery, damaged/incorrect item, replacement, and other after-sales concerns
• Follow up unresolved concerns and escalate cases when necessary
• Maintain accurate records of customer communication and concerns
• Coordinate with fulfillment and other concerned teams

Qualifications

• Experience in customer service, order confirmation, e-commerce, or after-sales support is preferred
• Experience handling COD orders and outbound confirmation calls is an advantage
• Pleasant, clear, and professional speaking voice
• Warm, approachable, and customer-friendly personality
• Good verbal and written communication skills
• Can communicate professionally in Filipino, English, and Taglish
• Comfortable handling phone calls, WhatsApp, email, and chat
• Detail-oriented, organized, and good at follow-ups
• Familiarity with Google Sheets, CRM, or order-management systems is an advantage
• Patient and professional when handling customer concerns
• Must be willing to work on site in Dasmariñas City, Cavite, Monday to Saturday

Pay: Php16,000.00 - Php18,000.00 per month

Benefits:

• Paid training

Application Question(s):

• Please describe your previous customer service or related experience. What was your role, what type of customers did you handle, and what were your main responsibilities?
• Tell us about your experience handling outbound calls, particularly order confirmation calls or COD orders. What information did you typically verify with customers, and how did you handle customers who could not be reached?
• Can you describe a situation where you handled a difficult, upset, or demanding customer? What was the concern, how did you respond, and what was the outcome?
• This role requires handling customer concerns through phone calls, WhatsApp, Messenger, and email. Please describe your experience using these channels and how you make sure customer concerns are properly followed up and documented.
• This position requires careful verification of orders and customer information. Can you share an example of a time when you identified an incorrect, incomplete, duplicate, suspicious, or potentially problematic order? What did you do?
• What is your current complete address? Approximately how far are you from Metrogate Village, San Agustin 1, Dasmariñas City, Cavite, and how would you normally travel to the workplace? Are you willing and able to consistently report on-site at this location and work with a Monday–Saturday, 8:00 AM–5:00 PM schedule?
• The salary range is ₱16,000–₱18,000 per month, based on experience and qualifications. Are you willing to start at ₱16,000 based on your current experience? Please indicate your expected salary.

Work Location: In person