After Sales Coordinator

We are looking for a motivated After Sales Coordinator. Someone who is technically skilled, strong in administration, and who values customer service highly.

You will join a Belgian SME in the Kortrijk region, a leading manufacturer of industrial machines in the laundry sector with international clients in sectors such as healthcare, hospitality, and industrial laundry. The organization designs and produces its machines entirely in-house in West Flanders and is known for its quality and technical expertise. About 60 employees work on-site.

Are you the link between the customer and production that we are searching for? Read on quickly!

What does the role involve?
As an After Sales Coordinator, you will be a key figure within the team. You will lead the after-sales department and ensure that customers worldwide receive correct and prompt assistance with technical questions or defects. To do this, you will work closely with production, administration, and the sales team.

Your responsibilities:

• Managing spare parts orders from A to Z: from consulting with customers and production, to monitoring the production process and arranging transports
• Administrative processing of orders, returns, and stock management in the ERP system
• Maintaining close contact with customers and providing them with technical support
• Follow-up on returns and preparing any credit notes
• First-line communication via phone and correspondence with customers worldwide
• Invoicing of spare parts (in collaboration with the accounting department)

Who are we looking for?

• Experience is preferred — ideally in a technical environment. Experience with aftersales is a strong advantage
• You have a technical mindset and are solution-oriented; in other words, you enjoy tackling dossiers to ensure optimal customer satisfaction
• You are resilient under stress, proactive, and take initiative
• You are customer-focused, commercially minded, and a strong communicator
• You can work independently but also collaborate well with colleagues from different departments
• Additionally, you think along about how to make the department as efficient as possible, such as implementing a new tracking system
• You speak Dutch fluently, and also have good command of English and French
• Experience with ERP is a plus; you work easily with Excel

Why choose this role?

• A new, challenging position where you can help shape the aftersales policy
• A very varied set of tasks with a lot of autonomy
• An international customer environment
• Working in a company with short communication lines and technical products
• Location: Kortrijk region
• Start date: as soon as possible
• Contract type: permanent, full-time

Are you ready to apply your technical and commercial skills for customers worldwide? Apply now and start soon in a role where you truly make a difference!

If you are interested, please contact

[email protected]

You will join a Belgian SME in the Kortrijk region, a leading manufacturer of industrial machines in the laundry sector with international clients in sectors such as healthcare, hospitality, and industrial laundry. The organization designs and produces its machines entirely in-house in West Flanders and is known for its quality and technical expertise. About 60 employees work on-site.

Are you the link between the customer and production that we are searching for? Read on quickly!

What does the role involve?
As an After Sales Coordinator, you will be a key figure within the team. You will lead the after-sales department and ensure that customers worldwide receive correct and prompt assistance with technical questions or defects. To do this, you will work closely with production, administration, and the sales team.

Your responsibilities:

• Managing spare parts orders from A to Z: from consulting with customers and production, to monitoring the production process and arranging transports
• Administrative processing of orders, returns, and stock management in the ERP system
• Maintaining close contact with customers and providing them with technical support
• Follow-up on returns and preparing any credit notes
• First-line communication via phone and correspondence with customers worldwide
• Invoicing of spare parts (in collaboration with the accounting department)

Who are we looking for?

• Experience is preferred — ideally in a technical environment. Experience with aftersales is a strong advantage
• You have a technical mindset and are solution-oriented; in other words, you enjoy tackling dossiers to ensure optimal customer satisfaction
• You are resilient under stress, proactive, and take initiative
• You are customer-focused, commercially minded, and a strong communicator
• You can work independently but also collaborate well with colleagues from different departments
• Additionally, you think along about how to make the department as efficient as possible, such as implementing a new tracking system
• You speak Dutch fluently, and also have good command of English and French
• Experience with ERP is a plus; you work easily with Excel

Why choose this role?

• A new, challenging position where you can help shape the aftersales policy
• A very varied set of tasks with a lot of autonomy
• An international customer environment
• Working in a company with short communication lines and technical products
• Location: Kortrijk region
• Start date: as soon as possible
• Contract type: permanent, full-time

Are you ready to apply your technical and commercial skills for customers worldwide? Apply now and start soon in a role where you truly make a difference!

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