After Sales Coordinator

Genia Architectural supplies premium timber cladding and linings, including our Cedar and Vertica cladding range, to builders across New Zealand.

We are recruiting for a customer and detail-focused professional to join our energetic team as an After Sales Coordinator. Genia Architectural is one of the fastest-growing parts of a family-owned Motueka timber business, and this role is central to keeping that growth running smoothly.

This is the engine room of our Architectural sales team. Our reps win the orders, and you make sure every one of them is delivered right. From the moment a builder says yes, you’ll own the order: confirming the details, collecting the deposit, handing it to our factory, booking the freight and keeping the customer in the loop until it lands on site.

We’re a timber company that embraces modern technology. We run on NetSuite, HubSpot, automation and AI tools, and we’re always looking for a better way to do things.

The role is based primarily at Genia’s Motueka site, with some flexibility to work one or two days per week from the Richmond site.

A Typical Day Will Include

• Taking over orders from the sales team once a customer confirms

• Sending order confirmations, collecting deposits and confirming payment terms

• Checking the details that matter before anything is made: profiles, oil colours, quantities, fixings and accessories

• Writing up orders accurately and handing them over to our factory team

• Allocating stock and confirming lead times with customers

• Booking freight, tracking deliveries and keeping customers updated from dispatch to site

• Preparing quotes for interior lining enquiries and backing up the sales team when it’s busy

• Handling claims and delivery issues calmly, and seeing them through to a fix

• Answering customer calls and emails, and becoming the familiar voice our customers know

• Spotting ways to make our order process faster, simpler and more accurate, and helping put them in place

About You

You’ll enjoy working in a busy environment where organisation, accuracy and customer service go hand in hand.

You’ll bring:

• A sharp eye for detail: you catch mistakes before they reach a customer and double-check without being asked

• Confidence with Excel and the ability to pick up new systems quickly (NetSuite and HubSpot are our main systems)

• A calm, organised approach when the phone’s ringing, the inbox is full and an order needs sorting

• Clear, friendly communication on the phone and by email

• Ownership of your work and the drive to follow things through to the end

• An improvement mindset: if something can be done better, faster or with fewer mistakes, you’ll want to fix it

• Energy and a positive attitude that fits a fast-moving team

Experience in order processing, sales support, customer administration or building supply would be advantageous. Timber or building product knowledge would be a real plus, as it’s a big part of the role.

About Us

At Genia Architectural, you’ll join an energetic team that’s growing fast. We care about great customer service, quality and continuous improvement, and we’re not afraid to change how we work when we find a better way.

In return, you’ll receive:

• A modern setup, with systems, automation and AI tools that take the grind out of admin

• Full product and systems training

• Stable Monday-to-Friday hours with no weekend work

• A supportive team working with products you’ll see on homes across the country

The role is a permanent position of 40 to 42.5 hours per week, working from 8.00am until either 4.30pm or 5.00pm, Monday to Friday.

Apply Now

If you’re the person who double-checks, loves finding a better way to do things and enjoys being the one customers can rely on, we’d love to hear from you.

Apply today with your CV and a short cover letter. Our selection process includes a short one-way video interview where you can tell us more about your skills.