After Sales Engineer

About the role

This role involves on-site quality supervision and control at customer facilities, with responsibility for developing quality inspection plans, detecting and correcting non-conforming operations or products, and preventing large-scale quality issues. You will respond to quality issues at customer sites, conduct root cause analysis, collaborate with internal teams on solutions, and track implementation outcomes. The position includes providing technical support to customers on quality standards and inspection methods, assisting in establishing on-site quality management systems, and organizing training for customer personnel. You will establish systems to collect quality data, use statistical tools to analyze trends, and submit regular reports to support internal decision-making.

Key responsibilities

• Develop on-site quality inspection plans and detect and correct non-conforming operations or products in a timely manner
• Conduct thorough root cause analysis using quality tools when quality issues arise at customer sites
• Collaborate with internal quality and R&D teams to develop corrective and preventive actions
• Track implementation outcomes and provide detailed quality issue analysis reports
• Provide technical support to customers on quality standards, inspection methods, and quality control process optimization
• Assist customers in establishing on-site quality management systems and standard procedures
• Organize regular training for customer quality and production personnel on product quality standards and quality tools
• Establish systems to collect quality data including inspection data, equipment parameters, and issue tracking
• Use statistical tools to analyze quality data and identify quality fluctuations and potential risks
• Maintain close communication with customer quality departments and proactively handle customer complaints

About you

• Over 3 years of experience in after-sales technical support or quality management in manufacturing industries
• Experience in battery, electronics manufacturing, or automotive parts is preferred
• Familiar with production processes and quality control points with solid hands-on experience in problem-solving using quality tools
• Strong data analysis skills; able to extract insights from quality data and propose effective improvement actions
• Skilled in using office software (Word, Excel, PowerPoint) for writing structured reports and analysis documents
• Excellent communication and coordination skills; able to work with customers and cross-functional teams effectively
• Detail-oriented and responsible with a strong sense of quality awareness and problem-solving capabilities
• Able to handle work pressure and adapt to long-term on-site assignments
• Strong team spirit and collaboration ability; open to working with people from diverse backgrounds
• Fast learner, keeping up with new quality technologies and standards