After Sales Executive

Key Responsibilities
Loan Support

• Guide customers through the home loan process in simple words.
• Help customers collect and submit the documents the bank needs.
• Follow up with banks and loan officers until the loan is approved and the amount is released.
• Keep track of each customer's loan status and update the team.

Documentation and Registration

• Work with the documentation team to get agreements and other papers ready on time.
• Check that customer papers are complete and correct before registration.
• Help set the registration date and remind the customer about what to bring.
• Follow the registration work until it is completed and the papers are handed over.

Customer Connect

• Call and meet customers regularly to share updates and answer their questions.
• Remind customers about payment due dates and pending papers.
• Handle customer complaints politely and solve them quickly. Pass bigger issues to the manager.
• Keep a record of every customer talk in the system.

Coordination and Reporting

• Work closely with the sales, accounts, legal and documentation teams.
• Keep files and records neat and up to date.
• Share a weekly report on loans, registrations and pending customer work.

Requirements

• 13 years of experience in after-sales, customer service or a similar role. Real estate experience is a plus.
• Good knowledge of home loan steps and the papers banks ask for.
• Basic understanding of property documentation and registration work.
• Clear and polite communication in English and the local language.
• Good follow-up habits and the ability to handle many customers at once.
• Comfortable with MS Office (Excel, Word) and basic CRM or record keeping.

Key Skills

• Customer handling
• Loan and bank coordination
• Documentation follow-up
• Time management
• Problem solving