After Sales Manager

Position Summary

The After Sales Manager role plays a key role in supervising After-Sales Specialists that they may properly perform their duties and responsibilities to ensure collection of company’s receivables and management of clients’ portfolios.

Core Responsibilities:

• Supervises AMD Specialist, Sr. Specialist, Account Officer, Sr. Account Officer and Assistant Manager that they may properly perform their duties and responsibilities.
• Checks outgoing documents prepared by subordinates such as letters, memos, request form
• Handles concerns elevated by the Account Officer, Sr. Account Officer and Assistant Manager
• Monitors aging accounts handled by AMD Specialist, Sr. Specialist, Account Officer, Sr. Account Officer
• Reviews and analyzes summary of monthly beginning and ending report.
• Monitors prompt submissions of reports such as Daily Collection Report, Month Beginning and End Reports. Etc.
• Monitors subordinates in meeting the group's monthly collection target.
• Reviews, endorses and approves clients’ requests
• Reviews and signs the Final Notice for Cancellation and Forfeiture of delinquent accounts
• Performs review and endorsement of accounts for re-open
• Trains, motivates, and leads after sales team to achieve set objectives and targets
• Maintains contact with clients to obtain customer feedback regarding product/service quality
• Assists clients in resolving issues and complaints concerning purchased properties or services
• Builds and establishes good work relationship with clients to facilitate increased patronage and revenue
• Develops and implements strategies effective to deliver the team’s targets
• Develops and optimizes support and service processes, tools, and systems
• Provides periodic reports to management on all after sales activities
• Ensures compliance with all general and company policies when carrying out job duties
• Performs other tasks needed to ensure customer satisfaction at all times
• Any duties and responsibilities that may be assigned by the Head of Accounts Management Department

Qualifications:

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• At least 3 years of managerial experience in after-sales operations.
• Extensive leadership and management experience, with a strong focus on customer relationship management and collections.
• Willing to be assigned in Plazuela de Iloilo - Ground Floor, Avila Building, Plazuela de Iloilo, Benigno Aquino Avenue, Mandurriao, Iloilo City 5000.