After Sales Officer

About the role

We are looking for a technically capable and client-focused After-Sales Officer / Engineer to own the customer experience after a system is commissioned. You will keep clients' solar and energy systems performing at their best — planning maintenance, troubleshooting issues remotely and on-site, and responding promptly to all after-sales concerns. Beyond service, you will help grow the business by offering after-sales and maintenance packages to new and existing clients, turning excellent service into recurring revenue.

Key responsibilities

• Preventive maintenance planning: develop and schedule preventive maintenance programs for PV systems, batteries, and related equipment to ensure optimal performance and uptime.
• Troubleshooting (remote & on-site): diagnose and resolve system faults — first through remote monitoring platforms, and on-site when needed — restoring performance quickly.
• Client response & support: serve as the primary point of contact for all after-sales inquiries, responding promptly and professionally in line with our 24-hour response commitment.
• After-sales business development: acquire new clients and offer after-sales services — maintenance contracts, monitoring, and service packages — to both new and existing customers, generating recurring revenue.
• System monitoring: monitor installed systems via cloud platforms, identify anomalies proactively, and attend to issues before they affect the client.
• Warranty & documentation: manage warranty claims, service records, and maintenance reports; maintain accurate documentation of all after-sales activity.
• Client relationships: build long-term relationships that drive renewals, referrals, and customer satisfaction.
• Coordination: work with the engineering and project teams to escalate complex issues and feed field learnings back into design and installation quality.

About you

• Graduate of Electrical Engineering, Electronics Engineering, or a related technical field; licensed (REE/RME) an advantage.
• Experience in solar PV, electrical systems, or equipment servicing / after-sales; familiarity with inverters, batteries, and monitoring platforms strongly preferred.
• Strong troubleshooting and diagnostic skills, both remote and hands-on.
• Customer-service orientation with clear, professional communication.
• Comfortable with field/site visits; willing to travel to client sites. Driver's license an advantage.
• Some commercial aptitude — able to identify and offer relevant service/maintenance packages to clients.
• Organized, self-driven, and able to manage multiple client concerns and schedules.

Work Location: In person