After Sales Quality Control (QC)

Responsibilities

• Conduct quality inspections for customer complaints and after-sales cases.
• Inspect ceramic products and identify quality issues, defects, or installation-related problems.
• Analyze complaints and determine the root cause of quality issues.
• Coordinate with the After Sales, Technical, Sales, and relevant teams to resolve customer issues.
• Prepare inspection reports and documentation.
• Follow up on corrective actions and ensure proper resolution.
• Monitor recurring quality issues and provide recommendations for improvement.
• Ensure after-sales handling meets company quality standards and customer expectations.

Requirements

• Minimum D3/S1, preferably in Engineering, Industrial Engineering, or a related field.
• Minimum 1–2 years of experience in the ceramic industry, preferably in QC, Quality Assurance, Technical Service, or After Sales.
• Good knowledge of ceramic products, production processes, and common ceramic quality issues.
• Able to conduct product inspections and analyze defects.
• Strong problem-solving and analytical skills.
• Detail-oriented and able to work independently.
• Good communication and coordination skills.
• Willing to conduct field visits/customer inspections when required.
• Placement: Jakarta. (Training at Medan for 1 Month).