After-Sales Service Advisor

Responsibilities:

• Greet customers professionally and assess their service needs.
• Advise customers on estimated costs, parts required, and job timelines.
• Provide clear explanations of work performed, charges, and warranty coverage.
• Keep customers updated on repair progress, delays, or additional recommendations.
• Coordinate and communicate with technicians to ensure accurate vehicle diagnosis and repair.
• Prepare and follow up on service quotations, job orders, and invoices.
• Handle and resolve customer issues or complaints professionally.
• Ensure proper documentation and compliance with company procedures and safety standards.
• Monitor service progress and perform quality checks on completed work before vehicle delivery.
• Contribute to after-sales targets by promoting service packages, accessories, and maintenance programs.

Requirement:

• Minimum Diploma in Automotive, Mechanical, or related field.
• At least 1-2 years of working experience in the automotive service industry.
• Strong interest in learning about Electric Vehicles (EV) or experience in servicing EV cars is highly preferred.
• Excellent communication and customer service skills.
• Able to work independently and as part of a team.
• Possess a valid driving license.

Benefits include:

• EPF, SOCSO & medical benefits
• Modern showroom environment

⏰ Working Hours: 8.30 AM - 5.30 AM, Monday - Saturday
📍 Location: Abell Road, Kuching