After-sales Service Engineer

We are looking for you!

It's a dynamic business and we look for dynamic individuals who can become part of our client-facing and corporate teams.
We’re looking for professionals from a variety of fields, with solid experience and a willingness to make a difference. Get to know ROYPOW!

Job Description

We are hiring After-sales Service Engineer position covering both EU and UK.
If you are interested in the position, please send your CV and Cover Letter to email: [email protected]

Job Responsibility:

• Provide onsite after-sales service and remote technical support to local dealers and OEM customers in EU & UK market for all lithium-ion and ESS product, including but limited to: fault diagnosis, product repair and maintenance, onsite joint testing, validation testing with customer’s or the 3rd party’s product, and visit customer with sales man;
• When spare parts are needed for repair or replacement, apply for spare parts according to the company's process requirements, and coordinate with logistics team to return defective products;
• Inspect and repair the failure product returned to EU & UK offices/warehouse, and handle the battery recycle according to local government and company policy;
• Log customer issues into system for internal quality analysis and improvement, and conduct rework for local inventory according to quality notice if required;
• Conduct internal training and customer training including but not limited to: product installation, commissioning, and troubleshooting.

Job Requirements:

• With 1 year+ of experience in electrical engineering, major in electrical automation, electronic information engineering, and automation is preferred;
• Be familiar with power electronics industry (Inverter, Uninterruptible Power Supply, Charger, Power Converter…) and/or lithium battery technology is preferred;
• Good communication and coordination skills, fluent English and Mandarin;
• Good teamwork spirit, hardworking, loyalty and integrity, strong learning ability, good customer service awareness.
• Hold a valid EU and/or UK working visa (or other legal working certification) and driving license.

What We Offer:

• An excellent salary package, plus a performance commission;
• Flexible work locations and environments;
• Provide travel, business meals, and accommodation allowances;
• The excellent development prospects of the lithium battery industry for individuals;
• The company organizes training and team-building activities.

PLEASE BE AWARE THAT WE DO NOT PROVIDE WORKING VISA! So, please consider carefully before sending out your application. Thanks!

Working Location

Rotterdam, The Netherlands.

Company Introduction

ROYPOW is a high-tech enterprise with R&D, production, and sales of power battery systems and energy storage battery systems as its core business. It is a global leader in the lithium battery industry. It has offices in the EU, the United States, Japan, the United Kingdom, China, and Australia.

The company's core team has been focusing on the application of lithium-ion batteries for more than 15 years. It has independent research and development capabilities in key links such as system design, BMS research and development, inverter research and development, electronic circuits, and software design, as well as a number of core patented technologies. For details please refer to the website www.roypow.com