After Sales Service Engineer 售后服务工程师

About the role

Ray Tech (Malaysia) Sdn Bhd is seeking an experienced After Sales Service Engineer to join our dynamic engineering team. This is a full-time position based in Johor Bahru, Johor, offering an excellent opportunity to deliver exceptional customer support and technical expertise in the electrical and electronic engineering sector. We are X-Ray Machine manufacturing plant.

In this role, you will be the critical link between our customers and our technical capabilities, ensuring that all installed systems and equipment operate at peak performance. You will be responsible for maintaining customer satisfaction through timely, professional service delivery and technical problem-solving. This position is vital to building lasting client relationships and upholding Ray Tech's reputation for excellence in after-sales support.

Key responsibilities

• Respond promptly to customer service requests and provide on-site technical support for X-Ray machine, electrical and electronic systems and equipment
• Perform preventative maintenance checks and scheduled servicing on installed X-Ray machine systems to ensure optimal performance and minimal downtime
• Diagnose and troubleshoot technical faults, identifying root causes and implementing effective solutions
• Repair or replace defective components, parts and systems in accordance with manufacturer specifications and company standards
• Prepare detailed service reports and maintain accurate maintenance records for each customer and installed system
• Provide technical guidance and training to customers on the proper operation and care of equipment
• Liaise with customers to understand their requirements, manage expectations and ensure satisfaction with service delivery
• Coordinate with the technical team and management to escalate complex issues and arrange additional support when necessary
• Maintain a high standard of safety and compliance with all relevant regulations and company policies during all service activities

What we're looking for

• A recognised qualification in Electrical Engineering, Electronic Engineering, or a related discipline (Diploma or Degree)
• Minimum 3-5 years of proven experience in after-sales service, field service engineering or technical support roles within the electrical or electronic engineering industry
• Strong technical knowledge of electrical and electronic systems, circuit analysis, and troubleshooting methodologies
• Excellent diagnostic and problem-solving skills with the ability to identify issues quickly and implement reliable solutions
• Proficiency in using testing equipment and diagnostic tools such as multimeters, oscilloscopes and specialised diagnostic software
• Ability to read and interpret technical drawings, schematics, manuals and maintenance documentation
• Strong communication skills with the ability to explain technical issues to customers in clear, understandable terms
• Professional customer service orientation with a genuine commitment to customer satisfaction and retention
• Reliability and punctuality, with the ability to work independently and manage multiple service calls efficiently
• Valid driving license and willingness to travel to customer sites within the service area
• Flexibility to work outside standard hours when required for urgent customer issues
• Proficiency in MS Office and familiarity with service management software or CMMS systems would be advantageous

What we offer

Ray Tech (Malaysia) Sdn Bhd is committed to providing a supportive and rewarding work environment. We offer competitive remuneration packages commensurate with your experience and qualifications. You will benefit from opportunities for professional development and technical training to enhance your skills and career progression within our growing engineering organisation. We provide a collaborative workplace culture where your expertise and contributions are valued, and where you have the opportunity to work on diverse and challenging projects.

Our comprehensive benefits package includes health and safety support, with provision for appropriate personal protective equipment and tools required to perform your role safely and effectively. We are committed to work-life balance and strive to create an inclusive workplace where all employees can thrive.

About us

Ray Tech (Malaysia) Sdn Bhd is a forward-thinking engineering company specialising in electrical and electronic solutions. With a strong commitment to quality, innovation and customer satisfaction, we have established ourselves as a trusted partner for businesses seeking reliable technical expertise and support. Our team comprises skilled professionals dedicated to delivering exceptional service and engineering excellence. We pride ourselves on our collaborative approach, technical capability and unwavering focus on meeting our customers' needs. Join us and become part of a company that values your technical expertise and professional growth.

To apply, please submit your resume, relevant certifications and a covering letter outlining your after-sales service experience to Ray Tech (Malaysia) Sdn Bhd. We look forward to hearing from you!