After Sales Service Engineer

Job Description After-Sales Service Engineer

Position: After-Sales Service Engineer

Department: Sales & After-Sales
Location: Vapi / Surat
Coverage: Gujarat Chemical Zone (Silvassa, Surat, Vadodara, Vapi, Ankleshwar, Bharuch)
Travel: 15-20 days per month

About the Company

Shanghai Songnai Intelligent Equipment Co., Ltd. i.e SONNER FEEDING SYSTEMS INDIA PRIVATE LIMITED is a Chinese manufacturer of loss-in-weight feeders, gravimetric feeding equipment, batching systems and process-control solutions, serving industries such as plastics, chemicals, food and building materials.

Role Overview

We are looking for an After-Sales Service Engineer responsible for installation, commissioning, troubleshooting, maintenance and repair of industrial equipment at customer sites. The role requires strong hands-on skills in hardware, software and industrial communication systems, along with excellent customer handling.

Key Responsibilities

• Install, commission, calibrate and maintain loss-in-weight feeders, batching systems and process-control equipment.
• Attend customer breakdowns, diagnose faults and carry out on-site repairs.
• Troubleshoot hardware,sensors, circuit boards, drive modules and electrical systems.
• Troubleshoot communication protocols such as Modbus, RS485, Ethernet and Profibus.
• Handle software configuration,parameter setting and programme upgrades.
• Conduct preventive maintenance and provide technical support to customers.
• Manage spare parts and technical tools used for field service.
• Provide customer training on equipment operation, maintenance and basic troubleshooting.
• Maintain service report, installation records and customer acceptance documents.
• Coordinate with the China technical team for complex technical issues.
• Identify customer requirements for spare parts and support spare-parts sales.

Mandatory Requirements

• Current/recent experience as an After-Sales / Field Service Engineer with regular customer-site visits.
• Experience servicing complete machines, production lines, process-control or industrial equipment.
• Strong hands-on experience in hardware/electrical/electronic troubleshooting and fault diagnosis.
• Good understanding of industrial communication protocols such as Modbus, RS485, Ethernet or Profibus.
• Must be based close to Vapi or Surat, Gujarat.
• Fluent English + Hindi or local language.
• Willingness to travel 1520 days per month and attend emergency breakdown calls.
• Valid driving licence; own two-wheeler/four-wheeler preferred.

Company Website

http://www.sonnerfeeder.com/

Interested candidates can share their CV's on [email protected] or 9545943885.