After Sales Service Engineer (EV&ESS)

Main Purpose:
Technical service engineer to provide technical support regarding company product, Handle technical solve problems, Warranty claim process, Spare parts process and improve product quality.

Principal Accountabilities:

• Planning and handle for EV & ESS battery service center and technical service information
• Create and design technical service standard process, SOP, WI, Technical service bulletin
• Responsible for analysis technical problem for warranty claim process
• Handle and support technical troubleshooting process for EV and ESS battery
• Manage and control warranty claim and spare parts stock
• Handle and responsibility warranty claim process and spare parts warehouse
• Create and handle spare parts ordering and warehouse inventory stock
• Provide on the job training coaching develop skill dealers service staff to enhance repair and service
• Support information for diagnostic tools, equipment etc.
• Coordinate Gotion head quarter and factory for technical information and product specification
• Solving and close case of customers complaint
• Standby support 24 Hr. call center for problems case from dealers service
• Support the special project of each department and other tasks assign

Qualification:

Formal Education

• Bachelor’s degree in Industrial Engineer/Electrical Engineer or relevant field.

Work Experience

• More than 1 year working experience of electrical system, warranty claim, spare parts position in automotive industry.

Specific Qualification for Position

• Knowledgeable in electrical, mechanical, quality system

• Proficient in English or Chinese speaking ability is preferred

• Skill in electrical and mechanical system solve problems, warranty claim and spare parts

Functional Competencies

• Ability to drive a car with driving license

Welfare and benefit:

• Housing Allowance
• Bonuses (tied to the Company's annual performance)
• OT
• Annual Leave 12 days
• Health Insurance, Group Insurance (Accident)
• Family benefits (Health Insurance)
• Dental care
• Provident Fund (PVD)
• Company Annual Party
• Social Security
• Company Uniform