After-Sales Service Engineering

Both hire team leader & team member

Language Requirement: Team leader - Mandarin (Thai) & English / Team member - Thai

Industry: HVAC / Data Center Infrastructure

Work Location: Primarily based at Project Sites in Rayong and Chonburi (On-site focus), with occasional visits to the Bangkok office.

Working Days: Monday – Saturday (6 days per week).

Working Hours: 08:30 – 18:00.

Job Purpose

Responsible for managing the after-sales service team in Thailand, ensuring high-quality service delivery, technical excellence, and seamless communication between the Thai local operations and the Chinese headquarters.

Key Responsibilities

1. After-Sales Service Management

• Manage daily operations of the after-sales team in Thailand to ensure timely response and high customer satisfaction.

• Develop and optimize service workflows (installation, maintenance, repair, and complaint handling) in alignment with HQ’s policies and standards.

2. Technical Support & Problem Solving

• Lead the team in troubleshooting, onsite repairs, and providing remote technical guidance for HVAC equipment.

• Provide technical upgrade and retrofitting recommendations for large-scale chillers, precision air conditioning, and Fan Wall units.

3. Cross-Cultural Coordination (for team leader only)

• Act as a trilingual (Thai, Chinese, English) communication bridge between Chinese HQ, local clients, and suppliers regarding technical issues, spare parts, and logistics.

• Manage major customer complaints and maintain a professional corporate brand image.

4. Training & Team Development (for team leader only)

• Organize training sessions for Thai staff regarding Chinese corporate workflows, service standards, and technical operations.

• Promote a "hands-on" culture and mentor team members to excel in both technical skills and customer service.

Qualifications （Requirements for team members can be relaxed. ）

• Education: Bachelor’s degree or higher in Electrical Engineering, Mechanical Engineering, Mechatronics, Refrigeration Engineering, or a related field.

• Language Skills:

o Trilingual Proficiency: Excellent command of Thai, Chinese, and English (Mandarin is essential for HQ coordination). (for team leader only)

o Strong understanding of Chinese corporate culture and work ethics.

• Experience & Skills:

o Proven experience in Engineering Management or leading an After-Sales Service team.

o Expertise in the maintenance and repair of Chiller systems (Air cooled/Water-cooled) and industrial HVAC systems.

o Ability to troubleshoot via PLC programs and familiarity with Logic Control systems.

o Preferable: Experience in Data Center Operations & Maintenance (O&M) or large-scale infrastructure projects.

• Other Attributes:

o Strong leadership, decisive decision-making, and ability to work under pressure.

o Professional image with a strong service mindset for client-facing tasks.

o Valid driver’s license and proficient driving skills.

o Hands-on approach: Willingness to work alongside the team on-site when necessary