After-Sales Service Processing Specialist

Company Overview
ESR Impact Systems is a manufacturer of high-performance impact windows and doors, specializing in aluminum and glass systems for residential and commercial projects.

Position Summary

The After-Sales Service Processing Specialist is responsible for managing the receipt, documentation, and follow-up of after-sales service requests, ensuring that each case contains all the necessary information and documentation for proper evaluation and subsequent coordination.

This position serves as the primary point of contact throughout the service processing process, maintaining clear, professional, and timely communication with customers as well as with the different internal departments involved in each case.

Key Responsibilities

• Receive and process after-sales service requests from customers.
• Review, organize, and verify the documentation and information provided for each service case.
• Ensure that each request contains all necessary information for evaluation and processing.
• Follow up on open service requests and monitor their progress through completion.
• Coordinate with internal departments to ensure the appropriate handling and resolution of each case.
• Serve as the main point of contact for customers throughout the after-sales service process.
• Provide customers with clear, professional, and timely updates regarding the status of their requests.
• Request additional information or documentation when necessary.
• Maintain accurate and up-to-date records of all service requests and related communications.
• Identify pending items, delays, or missing information and follow up proactively.
• Ensure that established procedures and service standards are followed.
• Maintain effective communication and collaboration with all internal teams involved in the service process.

Qualifications

• Bilingual in English and Spanish is required.
• Ability to communicate professionally, both verbally and in writing, in both languages.
• Experience in customer service, coordination, administration, after-sales service, or similar positions.
• Proficiency in Microsoft Office and order or customer management systems.
• Proficiency with email and office software.
• Ability to organize and manage multiple tasks simultaneously.
• Attention to detail and ability to keep records organized.
• Ability to work as part of a team and maintain constant communication with different departments.

Ideal Candidate

The ideal candidate is organized, detail-oriented, proactive, and customer-focused, with the ability to manage service requests from initial receipt through the coordination process. The position requires strong follow-up skills, attention to documentation, and the ability to maintain professional communication while coordinating multiple cases and priorities.

What We Offer

• Stable full-time employment
• Opportunity to grow within a manufacturing company
• Team-oriented work environment
• Hands-on experience in the impact window and door industry

If you are dependable, motivated, and looking for an opportunity to grow with a growing manufacturing company, we encourage you to apply.

Pay: $16.00 per hour

Expected hours: 40.0 per week

Work Location: In person