After-sales Specialist

About the role

The After-Sales Specialist shall be mainly responsible for generating revenue from parts and service sales according to the objectives of the SASD Customer Support Section, and providing after-sales, commercial, and technical support to assigned accounts through customer relations management.

Key responsibilities

• Manage after-sales activities for assigned accounts and territories through periodic visits to customers to proactively assess their after-sales requirements
• Align customer after-sales requirements with EOS products and services, and promote the usage and selling of EOS parts and services
• Recover inactive customers to generate parts and service revenue
• Develop and manage new accounts and territories to generate revenue from parts and services sales
• Monitor the status of customer equipment to ensure appropriate service support is provided at all times
• Ensure customers' requests for assistance and complaints receive appropriate and timely response and action
• Track progress of service jobs and parts orders, update customers regularly on status, and ensure completion or delivery within committed timeframes
• Coordinate with the Service Team to ensure appropriate service support, timely submission of technical reports, and completion of service jobs within committed timeframes
• Manage the parts and service sales process including submission of monthly after-sales revenue forecasts, weekly activity plans, revenue results, quotation tracking, and monthly analytics
• Prepare and submit parts and service proposals, follow through with customers for approval, and collect payment for sales transactions

About you

• Preferably a graduate of mechanical engineering or technical vocational course in heavy equipment, automotive or mechatronics
• Minimum 1-2 years relevant work experience in heavy equipment, light equipment, or automotive industry in customer relations, parts and service sales
• Technologically-adept and familiar with computers and office applications
• Detail-oriented, able to read and understand equipment manuals and correctly identify parts requirements and corresponding part numbers
• Excellent interpersonal relationship skills and ability to interact well with customers and teammates