After-Sales Technical Executive (Refrigerator) (Contract)

Main Responsibilities:

• Inspect returned components, spare parts, and complete units to identify product or technical issues.
• Conduct technical analysis and document inspection findings accurately.
• Record all relevant details, including product information, failure symptoms, inspection results, and root cause findings.
• Prepare and share a weekly summary report on returned products and technical findings.
• Follow up on technical issues and provide necessary feedback to relevant departments.
• Maintain proper records and documentation of all technical inspections and findings.
• Other ad-hoc task as assigned by superior.

Requirements:

• Diploma/Degree in Engineering, Electronics, Electrical, Mechanical Engineering, or a related field.
• Experience in product inspection, technical analysis, after-sales service, or a related field will be an advantage.
• Good analytical and problem-solving skills with attention to detail.
• Good communication and reporting skills.
• Mandarin-speaking candidates are preferred to facilitate technical discussions and alignment with the PD team.
• Able to work independently and collaborate effectively with cross-functional teams.