After-Sales Technician

MAIN RESPONSIBILITIES AND ACTIVITIES

General skills

• To provide professional technical assessment and services to our clients
• To ensure timely completion of all after-sales services and repairs as requested by clients and in accordance to stipulated time frame
• To carry our interventions on watches according to the Hermès standards, guideline and ensure perfect technical function of the product
• To be responsible & accountable for all client’s products received for services / repair and to handle them with due care

Workshop

• To repair and control all types of quartz, mechanical and simple complication watches
• To examine watches, remove any damaged parts; repair or replace any faulty parts; clean each part; reassemble, lubricate, and adjust the timepiece; test the accuracy of the repaired item
• To provide basic polishing-refurbishing service

Spare parts stocks & Warehouse

• Spare parts management (logistic - incoming and out-going order new parts ensure sufficient and number of parts in stock)
• To perform quality control and quick service activities at warehouse / stores if need.

Administrative tasks

• To input correct data in internal system

Stores

• To work with Retail Team to ensure smooth delivery & support of clients’ repairs
• To work with retail manager on providing technical training to sales team

PROFILE

• Focus on quality of workmanship, high level of skill for complete repair/service of timepiece
• Take pride in achieving and maintaining quality and productivity targets whilst respecting the guidelines and processes in place
• Enthusiastic and self-motivated
• Good communication skills
• Conscientious, flexible and versatile
• Meticulous and accurate in their work
• Good organizational skills, to meet the set lead times
• Excellent analytical and deductive skills, ability to find solutions
• Self-reliant but also enjoying teamwork
• Acutely aware of Customer Service, where complete customer satisfaction is the main objective.

PROFESSIONAL REQUIREMENTS

• Advanced Watchmaking-Repair training or WOSTEP certification
• At least 3 years' successful experience working as an After-Sales Technician
• Candidates with experience in the luxury timepiece industry is preferred
• Candidates must be able to work well under pressure to meet customer service levels
• Good oral and written English
• Good knowledge of the standard IT tools (MS office)