AFTER SERVICE STAFF

Job Responsibilities

1. Handle client complaints, inquiries, and requests related to their apartments.
2. Build and maintain strong relationships with clients, ensuring their needs are met and they remain satisfied with our services.
3. Assist clients with the transition process after property leasing, including coordinating moving arrangements, utility transfers, and other related services.
4. Provide customer support and interpretation assistance between clients, agents, and technicians.
5. Support the Marketing team by preparing property listing submissions, verifying client documents, providing consultation to clients, and accompanying clients during property viewings.
6. Prepare daily, monthly, and annual reports regarding after-service activities, including analysis of problem occurrence trends for each apartment.
7. Perform data entry related to after-service activities and analyze relevant data.

Requirements

1. Bachelor’s degree in any field.
2. Minimum 2 years of experience in a similar position, customer support, customer service, tenant relations, or hospitality. Experience in the property or real estate sector is a strong advantage.
3. Familiarity with properties in Jakarta and willingness to travel daily as required.
4. Fluency in English is required. Japanese language skills are an advantage (minimum JLPT N3).
5. Ability to work independently and as part of a team, with strong interpersonal and communication skills.
6. Strong work ethic, responsible, dependable, detail-oriented, and able to work effectively under pressure.
7. Willingness to work hard to achieve targets and meet deadlines.

Employee Benefits

• THR
• BPJS
• JSHK
• Private Insurance (Family Coverage)
• Annual Medical Check-Up
• Performance Bonus (based on company profit)
• Company Events / Outings
• Supportive Work Environment
• Competitive and Negotiable Salary, based on current/previous salary, skills, experience, and interview results
• Annual Leave
• Birthday Leave & Celebration
• Other Allowances

Company Websites:

https://kaigai.starts.co.jp/indonesia

https://www.starts.co.jp/english/