Aftermarket Optimization Specialist

Summary/Objectives

The Aftermarket Optimization Specialist processes, manages, and optimizes customer supply orders, balancing customer needs with company costs.

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Utilizes Freshdesk, RJ Young’s ticketing system, to manage and resolve customer requests.
• Submit orders through E-Automate, RJ Young’s inventory control system.
• Analyzes Contract & Service Profitability information from E-Automate to be able to make data driven decisions.
• Assists with other aftermarket duties as assigned by their supervisor
• Computer Skills
• Effectively communicate with Customers.
• Effectively communicate with Co-Workers.
• Willingness to help others.

Work Environment

This job typically operates in a warehouse environment or general office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

Must be able to spend several hours a day sitting at desk working from PC.

Must be able to lift packages, up to 25 lbs.

Position Type/Expected Hours of Work

Full Time, Monday through Friday 8am to 5pm, or 7am to 4pm, or 9am to 6pm.

Special circumstances may require the need to work late or on a weekend.

Travel

Occasional travel within the RJY footprint.

Required Education and Experience

High school diploma or equivalent.

Preferred Education and Experience

Prior copier industry experience.

Prior experience with E-Automate.

Prior experience with Freshdesk.

AAP/EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education

Required

• High School or better in N/A

Preferred

• Technical/other training or better in N/A

Skills

Required

• Communication
• Customer Service
• Interpersonal Skills
• Problem Solving
• Self-Management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.