Aftermarket Sales Engineer

Key Responsibilities

• Conduct periodic customer visits across the installed base to strengthen customer engagement and identify service/business opportunities.
• Execute branded services activities and generate enquiries for service contracts, retrofits, spares, and annual maintenance opportunities.
• Coordinate with DM/RSM and TSF teams for effective aftermarket service support and customer issue resolution.
• Carry out commissioning, installation, troubleshooting, breakdown maintenance , and servicing of thermal/heating equipment including oil & gas burners, boilers, and heat exchangers.
• Ensure timely service delivery and maintain high levels of customer satisfaction and lifecycle value realization.
• Identify potential revenue opportunities through service upgrades, spare recommendations, and system optimization.
• Prepare service reports, visit reports, root cause analysis, and maintain proper service documentation.
• Support customers with technical guidance, operational improvements, and preventive maintenance recommendations.
• Maintain strong adherence to safety standards, quality norms, and company service protocols.
• Build and maintain long-term customer relationships to improve repeat business and service retention.

Desired Candidate Profile

• Diploma / BE / B.Tech in Mechanical, Electrical, Instrumentation, or related engineering discipline.
• 5 12 years of experience in aftermarket service, field service, or technical support within industrial heating/thermal products.
• Hands-on experience in:
  • Oil & Gas Burners
  • Boilers
  • Heat Exchangers
  • Heating Systems / Thermal Equipment
• Strong exposure to commissioning, troubleshooting, installation, and maintenance activities.
• Experience in aftermarket sales/service revenue generation will be preferred.
• Good communication and customer-handling skills.
• Willingness to travel extensively for customer visits and site support.

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