Afternoon Tea Manager

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister Hotel is looking for an individual to be a part of our team and continue its iconic legacy.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

What you will be doing

The Afternoon Tea Manager leads and elevates The Pfister Hotel’s signature Afternoon Tea experience, ensuring exceptional guest service, operational excellence, and flawless execution that reflect the hotel’s rich heritage and luxury hospitality standards. This role oversees all aspects of daily operations, including service delivery, team leadership, guest relations, and program administration.

In addition, the Afternoon Tea Manager drives the growth and evolution of the program through innovative themed experiences, strategic partnerships with Marketing, and revenue-generating initiatives. By creating memorable guest experiences, increasing engagement, and identifying sales opportunities, this position plays a key role in enhancing the program’s reputation, profitability, and long-term success.

Position Requirements

We are seeking an experienced hospitality leader who is passionate about creating memorable luxury experiences and understands the service, presentation, and attention to detail that define an exceptional Afternoon Tea program. The ideal candidate brings food and beverage leadership experience in a luxury hotel, fine dining, or upscale hospitality environment, along with a commitment to delivering polished, personalized service and leading high-performing teams.

Success in this role requires strong operational and financial management skills, including oversight of reservations, service flow, staffing, inventory, and guest satisfaction. The ideal candidate excels at engaging with discerning guests, maintaining the highest service standards, and ensuring every Afternoon Tea experience reflects the elegance, consistency, and charm that make it a signature offering of The Pfister Hotel.

What’s in it for you

• Competitive Pay, Early Wage Access, and Paid Time Off
• Discounted On-Site Self-Parking
• 401(k) employer match
• Access to Employee Assistance Programs
• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters
• Health and Benefit packages are available for full-time associates

Job Type: Salaried Exempt

Salary Range: $58,000 - $63,000

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an Equal Opportunity Employer.