Afternoon tea supervisor

Job Introduction

Introduction

Grantley Hall, a historic venue in the United Kingdom, is seeking an enthusiastic Afternoon Tea Supervisor to lead our renowned tea service. In this role you will embody our values of accountability, boldness, collaboration and continuous improvement while delivering an exceptional, customer‑first experience that celebrates curiosity, diversity and honesty.

Responsibilities

• Oversee the planning, preparation and presentation of the afternoon tea programme, ensuring the highest standards of quality and service.
• Lead, coach and schedule a diverse team, fostering collaboration and encouraging bold ideas while maintaining accountability for performance.
• Maintain meticulous inventory control of teas, pastries, and serviceware, optimising stock levels and reducing waste.
• Ensure compliance with health, safety and food hygiene regulations, demonstrating honesty and responsibility in all procedures.
• Actively listen to guest feedback and team suggestions, using curiosity and continuous improvement to refine the offering.
• Communicate clearly and frequently with staff and management, balancing operational demands with a focus on the guest experience.
• Handle guest enquiries and resolve issues promptly, always putting the customer first and upholding our commitment to exceptional service.

Skills & Experience

• Proven supervisory experience in a high‑end hospitality or catering environment, preferably with a focus on tea service.
• Strong knowledge of a wide range of teas, pastries and presentation techniques, with a commitment to maintaining high standards.
• Excellent communication skills and the ability to listen to ideas and opinions, fostering an inclusive and collaborative team culture.
• Demonstrated ability to manage inventory, budgets and health & safety compliance with accountability and honesty.
• Creative problem‑solving mindset, showing boldness and curiosity in enhancing the guest experience.
• Flexibility to work afternoons and occasional weekends, balancing operational needs with personal commitments.
• Commitment to diversity and continuous improvement, actively seeking ways to develop both the service and the team.