Aftersales Admin

The Distributor Aftersales Admin provides administrative and operational support to the Aftersales Department, ensuring accurate and timely processing of service, warranty, parts, customer, and dealer-related documentation. The role coordinates with the distributor, dealers, service centers, and internal departments to support efficient aftersales operations and maintain accurate reports and records.

Key Responsibilities

• Provide daily administrative support to the Aftersales Department.
• Maintain and update records related to vehicles, customers, service activities, warranty claims, and aftersales performance.
• Consolidate and monitor aftersales reports submitted by the authorized Dealers
• Prepare daily, weekly, and monthly aftersales reports, including service performance, warranty, parts, customer satisfaction, and other key performance indicators.
• Coordinate with dealers to ensure timely submission of required reports and documents.
• Assist in coordinating technical campaigns, service campaigns, recalls, and other aftersales programs.
• Support the preparation and distribution of aftersales bulletins, service information, guidelines, and other official communications to dealers.
• Maintain proper filing and documentation of aftersales policies, procedures, reports, claims, and correspondence.
• Assist in monitoring dealer compliance with distributor aftersales standards, policies, and procedures.
• Coordinate with Parts, Technical, Warranty, Sales, Finance, and other departments on aftersales-related matters.
• Support dealer meetings, training activities, audits, and aftersales events as required.
• Monitor and update dealer/service center contact information and other relevant databases.
• Ensure accuracy, confidentiality, and proper control of all aftersales records and information.
• Identify administrative issues and recommend improvements to streamline aftersales processes.
• Perform other duties and responsibilities assigned by the Aftersales Manager or Department Head.

Qualifications

• Bachelor’s degree in Business Administration, Automotive Management, Office Administration, or a related field.
• At least 1–3 years of administrative experience, preferably in automotive distribution, dealership, aftersales, or service operations.
• Experience dealing with dealers, service centers, or multiple branches is an advantage.