Aftersales Admin Officer

About the role

As an Aftersales Admin Officer at PT Xin Ming Hua Engine', you will play a vital role in supporting the company's after-sales operations. This contract position, based in North Jakarta Jakarta, will involve managing various administrative tasks to ensure the smooth delivery of customer services.

What you'll be doing

1.      Providing quality customer service in order to increase customer’s satisfaction and drive sales revenue. Services provided include:

·        Answering incoming phone calls and attending to customer’s enquiries.

·        Attending to walk-in customers and guests.

·        Responding to customer’s email and fax.

·        Providing spare parts-related support and information to customers such as verification of parts (based on parts catalogue) and presenting the physical parts photo (taken from warehouse).

2.      Supporting the salespeople on the whole sales-cycle. The supports provided directly helps to increase the efficiency of the sales-cycle which in turn generate more revenue for the department. Supports provided include:

·        Generating sales quotations via SAP system.

·        Following-up sales quotations with customers and persuading them to make order confirmation(s).

·        Negotiating and liaising with customers on delivery issues.

·        Processing customer’s order by generating sales order / proforma invoice via SAP system.

·        Ensuring a prompt and proper order fulfillment by closely coordinating with Purchasing and Warehouse Department.

·        Work closely with Export Department to organize a timely and accurate delivery.

3.      Assisting the account department on claims, filing and administrative duties.

4.      Maintaining an excellent documentation system to aid data retrieval for future referencing purposes.

5.      Other ad-hoc duties, including but not limited to: new customer code requisitions, requesting for new parts number creation, assisting on goods defective/return issue, requesting for the issuance of Credit/Debit Note, and managing company’s library.

What we're looking for

·        Education and Training

o    Bachelor’s degree (S1).

·        Experience

o    Minimum 1 year of relevant working experience.

·        Knowledge and Skills

o    Can speak English is preferred.

o    Knowledge of Microsoft Office.

• Knowledge in SAPpreferred.

What we offer

As a growing company, PT Xin Ming Hua Engine' provides opportunities for career progression and skill development. We offer competitive remuneration, a collaborative work environment, and the chance to be part of an ambitious team dedicated to delivering exceptional customer service.

About us

PT Xin Ming Hua Engine' is a leading provider of high-quality engine solutions for the automotive industry. With a strong focus on innovation and customer satisfaction, we are committed to becoming a trusted partner for our clients. Our team of dedicated professionals works tirelessly to ensure the success of our customers' businesses.

Apply now to join our dynamic team as an Aftersales Admin Officer!