H
Hap Suy Hardware Co., Inc.
Aftersales Coordinator
1 month ago
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Important information
Contract type:
Permanent
Work mode:
Onsite
Published on:
29 September 2026
What they need
- Handle customer aftersales concerns, including inquiries, service requests, and follow-ups.
- Create, prepare, and process aftersales documents such as job orders, service reports, and warranty claims.
- Work closely with technicians, service teams, and other departments to resolve customer issues on time.
- Keep accurate records of services rendered, parts used, customer transactions, and warranty files.
- Regularly update internal systems and tracking logs for aftersales activities.
- Manage service-related communication through phone calls, chat, and email.
- Track ongoing service requests and keep customers informed of their status.
- Assist in preparing reports on service performance, parts usage, and warranty claims.
- Maintain an organized filing and documentation system.
- Provide overall administrative support to the aftersales team.
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