Aftersales Engineer

1. Business Development

• Develop and expand the aftersales business through Annual Maintenance Contracts (AMC), preventive maintenance, corrective maintenance, spare parts, refurbishment, retrofit, and upgrade projects.
• Identify opportunities within existing customer accounts to increase recurring service revenue.
• Conduct regular customer visits to understand operational challenges and recommend suitable service solutions.
• Build strong relationships with data centre operators, facility managers, consultants, EPC contractors, and end users.

2. Technical Sales Support

• Prepare service proposals, maintenance contracts, quotations, and technical documentation.
• Conduct site inspections and technical assessments to identify maintenance requirements.
• Recommend appropriate service solutions based on equipment condition and operational requirements.
• Review customer specifications and provide technical clarifications.
• Coordinate with Engineering and Service teams to develop practical maintenance solutions.

3. Service Coordination

• Work closely with Service Engineers and Service Coordinators to plan maintenance schedules and mobilise manpower.
• Monitor service delivery to ensure compliance with customer requirements and Service Level Agreements (SLAs).
• Support emergency breakdown response and customer escalation when required.
• Ensure proper documentation of service reports, inspection findings, and customer recommendations.

4. Spare Parts & Upgrades

• Promote genuine spare parts, replacement components, and lifecycle management solutions.
• Recommend equipment upgrades and retrofit solutions to improve reliability and operational efficiency.
• Follow up on equipment nearing end of life and propose replacement or refurbishment plans.

5. Customer Relationship Management

• Maintain regular communication with customers regarding maintenance schedules and service recommendations.
• Resolve customer concerns promptly and professionally.
• Ensure high levels of customer satisfaction and retention.

6. Market Development

• Monitor competitor service offerings and pricing.
• Identify new service opportunities within the data centre and industrial sectors.
• Support marketing initiatives, customer seminars, and technical presentations.