Aftersales Manager

• Full-time opportunity in a leading OEM with long term job security
• Commitment to our employees with ongoing training and development
• Competitive remuneration package + vehicle + company benefits

As Aftersales Manager you are responsible for leading and optimising the Parts and Service departments to deliver exceptional customer satisfaction while driving profitability. Reporting to the Branch Manager, this role ensures that aftersales operations are efficient, customer focused, and commercially sustainable. In addition, the Aftersales Manager actively supports the overall success of CablePrice by upholding the company's vision, values, and strategic objectives.

The Opportunity

If you are looking for your next challenge and you want to work for a company that is a significant player in the Heavy Vehicle and Machinery market, then this job is for you. We are looking for a professional and proactive Aftersales Manager to help take our Christchurch branch to the next level.

The successful applicant will have well established sales, parts and service experience combined with knowledge of the heavy vehicle, forestry and construction machinery industries.

This is a role that will allow the successful applicant to really make their mark in our Christchurch Branch whilst developing their own skills within the industry. It is an excellent opportunity to work for a reputable company that is committed to providing the successful applicant with interesting and varied work in a supportive team environment.

The ideal person will be proficient at:

• Managing an efficient and professional service and parts operation.
• Building and maintaining customer relations to provide a strong service focus to our valued customers.
• Analysing service and parts data, including W.I.P, productivity and efficiency statistics.
• Identifying and capturing new opportunities for both Sales and Aftersales departments.
• Looking for continuous improvement in all areas of the operation.
• Proven Organisational and Technical skills to manage and coach a productive and efficient team.
• Understands and practices good work flow process.
• Effective customer communication capabilities.
• Health and Safety Commitment, it is our number one priority here at CablePrice. We look after ourselves and look after each other.

Why join us at CablePrice:

• A competitive and attractive remuneration package plus company vehicle.
• We offer Southern Cross's 'Wellbeing One' plan to our staff and have discounted premiums for your immediate family.
• Boost Employee Benefits Program: 'Boost' connects all our employees with amazing discounts and offers from over 50 of New Zealand's favourite brands and stores.
• One NZ: Discounted monthly mobile plans and broadband packages.
• Stability: Work for a well-established, reputable company in a permanent full time position (40 hour week) with long term job security.
• Career Development opportunities: We have a commitment to our employees to help them develop and become multi skilled in their career.
• Uniform & PPE Gear: Customer-facing employees and technicians are supplied with uniforms; this includes PPE gear.
• Employees can earn up to $2000 with a successful referral.

About us

CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Tigercat Forestry Equipment, Bell Equipment, HSC Cranes, Montabert and Isuzu Industrial Engines. We are also authorised sales, parts and service dealer for Isuzu Trucks in Wellington.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

If you want to work with the best, are passionate about excellent customer service and want a successful future with CablePrice then this is the perfect role for you. Apply now!